Silence Is Deadly: Methods To Get Your B2B Stakeholder Customers To Provide Feedback
Waypoint Group
SEPTEMBER 8, 2022
Many companies produce a Net Promoter Score these days. Even worse, many companies think that merely chucking the “Recommend” question over the wall at their customers without any governance, oversight, sampling (response) strategy, or root-cause analysis to go along with it. You’ve got to want the feedback.
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