2012

Today is National Sound Check Day!!

MaritzCX

General

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Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

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Today is National Sound Check Day!!

MaritzCX

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Mystery Shops To Help Build Process Improvements

MaritzCX

I have some homework for you as you plan your summer vacation. I want you to do some mystery shops for me. Try dropping in to various dealerships in and around where you live. Shop different brands, not just your own, and see what happens. It can be incredibly enlightening to see how you.

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Your Complete Customer Engagement Handbook

Transform your contact center to build relationships with your customers that will last a lifetime.

5 Point Versus 11 Point Scales – Part 2

MaritzCX

In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture

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More Trending

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards. General

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards

December 21, 2012, End of the World Edition

MaritzCX

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this.

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December 21, 2012, End of the World Edition

MaritzCX

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this.

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How to Create an Exceptional Customer Experience

Learn 5 actions your organization can take right now to improve the customer experience.

Video: Reindeer Customer Satisfaction and Santa Support Study Just Released

MaritzCX

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter. General

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Video: Reindeer Customer Satisfaction and Santa Support Study Just Released

MaritzCX

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter

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Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

Reindeer Customer Satisfaction and Santa Support Study Just Released

MaritzCX

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter

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How AI Can Help

Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI

Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. Contact Center managers spend a great deal of their time performing tasks related to engagement, and often don’t have the requisite time to properly prioritize and monitor progress. In addition, the complexity of the work performed in the Contact Center has increased, as customer contacts span many channels. This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI.

Transactional Surveys Provide Actionable Insight

MaritzCX

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Transactional Surveys Provide Actionable Insight

MaritzCX

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Join Us On-Air Friday for an Interview with HireVue

MaritzCX

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern).

Join Us On-Air Friday for an Interview with HireVue

MaritzCX

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern).

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

Video: Making Dealer Websites Stand Out

MaritzCX

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Article.

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Video: Making Dealer Websites Stand Out

MaritzCX

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Articl

Video 260

Making Dealer Websites Stand Out

MaritzCX

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Articl

A brief encounter in a coat rack.

MaritzCX

An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser—although I am open to freebies. My example concerns clothing.

Customer Experience Management: A 3-Legged Stool

In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.

Allegiance Welcomes Veteran Marketer Carine Clark as President and CEO

MaritzCX

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does.

A brief encounter in a coat rack.

MaritzCX

An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser – although I am open to freebies. My example concerns clothing. Outdoor clothing to be precise.

Allegiance Welcomes Veteran Marketer Carine Clark as President and CEO

MaritzCX

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Facebook and Privacy: Oops I Did It Again

MaritzCX

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes).

Facebook and Privacy: Oops I Did It Again

MaritzCX

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes).

5 Point Versus 11 Point Scales – Part 2

MaritzCX

In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture

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