2012

Today is National Sound Check Day!!

MaritzCX

General

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Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

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Today is National Sound Check Day!!

MaritzCX

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Mystery Shops To Help Build Process Improvements

MaritzCX

I have some homework for you as you plan your summer vacation. I want you to do some mystery shops for me. Try dropping in to various dealerships in and around where you live. Shop different brands, not just your own, and see what happens. It can be incredibly enlightening to see how you.

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Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

5 Point Versus 11 Point Scales – Part 2

MaritzCX

In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture

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More Trending

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards. General

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards

December 21, 2012, End of the World Edition

MaritzCX

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this.

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December 21, 2012, End of the World Edition

MaritzCX

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this.

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3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

Video: Reindeer Customer Satisfaction and Santa Support Study Just Released

MaritzCX

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter. General

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Video: Reindeer Customer Satisfaction and Santa Support Study Just Released

MaritzCX

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter

Study 260

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

Reindeer Customer Satisfaction and Santa Support Study Just Released

MaritzCX

Hot off the press – the 2013 RCSASSS determines who is really worthy of leading Santa’s sleigh on Monday night. Enjoy and all of the best for the holidays from your friends at Maritz. Chris @christravell on Twitter

Study 260

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

Transactional Surveys Provide Actionable Insight

MaritzCX

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand.

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Transactional Surveys Provide Actionable Insight

MaritzCX

As consumers, we're often asked to take a survey directly from the point of sale or point of interaction - via a sign at the store, a toll-free number or web address on the bottom of a receipt, on a restaurant satisfaction card, in a pop-up invitation during a website visit, or in other, increasingly creative ways as technology continues to expand.

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Join Us On-Air Friday for an Interview with HireVue

MaritzCX

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern).

Join Us On-Air Friday for an Interview with HireVue

MaritzCX

This is an open invitation to have you join our upcoming blog talk radio show live, on-air this Friday the 14th at 4pm Mountain (6pm Eastern).

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Video: Making Dealer Websites Stand Out

MaritzCX

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Article.

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Video: Making Dealer Websites Stand Out

MaritzCX

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Articl

Video 260

Making Dealer Websites Stand Out

MaritzCX

It’s amazing how life events can cause you to do things you wouldn’t ordinarily do. Such was the case a few weeks ago when we got a wake up call courtesy of our oldest son. But, it has application to the auto industry. Enjoy the posting and let me know what you think. Chris. View Articl

A brief encounter in a coat rack.

MaritzCX

An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser—although I am open to freebies. My example concerns clothing.

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company. Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function.Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization

Allegiance Welcomes Veteran Marketer Carine Clark as President and CEO

MaritzCX

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does.

A brief encounter in a coat rack.

MaritzCX

An everyday example of brand-love, I feel, often sits better than a luxury example such as, maybe, Aston Martin or Sunseeker. And not only because I don’t own either an Aston or a sleek ocean-going cruiser – although I am open to freebies. My example concerns clothing. Outdoor clothing to be precise.

Allegiance Welcomes Veteran Marketer Carine Clark as President and CEO

MaritzCX

We are very excited to announce that Carine Clark has joined Allegiance as president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Carine has twenty five years of experience building successful software companies.

How to Create Strong Community Personas

Speaker: Carrie Melissa Jones, Community Consultant

Ever wonder how to build effective community personas? Join Vanilla Forums on Tuesday, June 16th at 12 PM ET as Carrie Melissa Jones, Co-Author of Building Brand Communities, clears away the noise around community personas and gives you a method for doing member research to refine your personas.

Facebook and Privacy: Oops I Did It Again

MaritzCX

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes).

Facebook and Privacy: Oops I Did It Again

MaritzCX

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes).

5 Point Versus 11 Point Scales – Part 2

MaritzCX

In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture

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