Positive Psychology Infuses Customer Experience

July 20, 2015 2 Comments

In case you missed it, here’s a recording of a recent Temkin Group webinar, Positive Psychology (PP) Infuses Customer Experience (CX). It shows how principles of PP can be used to enhance an organization’s efforts to improve CX.

We’ve been using some of the underlying principles of PP within our work for years, but never labelled it that way. Going forward, we plan to tap more into the growing body of research in the space, and also hope to provide a leading voice in areas such as organizational culture and experience design.

If you like this topic, here are some posts that you may find interesting:

The bottom line: Positive psychology + customer experience = a world of positive experiences.

Filed under 4 CX Core Competencies, Customer experience, Purpose Tagged with

About Bruce Temkin, CCXP
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 Responses to Positive Psychology Infuses Customer Experience

  1. Bruce Temkin, CCXP says:
    July 21, 2015 at 8:38 am

    Thanks everyone for getting on board with #EngageEmployees. Together, we can collectively make a difference! You may be interested in my post from yesterday, Positive Psychology Infuses Customer Experience.

    Reply
  2. Jeanne Landau says:
    August 2, 2015 at 12:31 pm

    Ultimately, everyone wants to be successful. If your company can assist in that success, and make a process easier for an individual, it results in a positive customer experience which leads to business success.

    Reply

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