Sat.Sep 12, 2020 - Fri.Sep 18, 2020

5 Stakeholder Engagement Best Practices to Improve Customer Communication

Totango

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you.

5 Proven Ways to Find Your Target Survey Respondents

ProProfs Chat

There lies an evident gap between junk data and quality feedback. In most cases, the right survey participants can bring the difference between a successful survey and a not-so-successful one. Now, modern entrepreneurs love to hunt for customer opinion. Great.

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Is the Future of Retail, Physical or Virtual?

C3Centricity

Denyse Drummond-Dunn · Is the future of retail in the stars? Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. Will the future of retail be without physical outlets?

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Enabling an Agile Workforce for Organizational Success

NICE inContact

The coronavirus pandemic has undoubtedly put a strain on the workforce, and many organizations are reviewing their current strategies to ensure business continuity as the crisis continues.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

3 Employee Experience Touchpoints That Impact Customer Experience

Experience Investigators by 360Connext

Employee Experience is Critical, and Smart Organizations are Taking Notice. Employee experience has been called “the new customer experience” and “the answer to customer experience” in more than one article.

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This Is Why You Can’t Fill That Position

Steve DiGioia

You have a “hard to fill” open position at your job. Even after interviewing candidate after candidate, the spot has been vacant for over 6 months and you wonder if they’ll ever find someone.

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How Contact Centres Have Evolved in 2020: Four CX Transformations You Can’t Miss

NICE inContact

2020 has transformed the way life looks both inside and outside the workplace, with a lasting impact that’s still affecting contact centres around the world. What does the global COVID-19 pandemic mean for contact centres? How are customers and agents evolving?

7 Steps To Deploying AI-Powered Self-Service During the New Normal

TechSee

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Amazing Business Radio: Geoff Webb

ShepHyken

Understanding Customers’ Values in a Digital Age. How AI and Human Partnership Can Create a Better Customer Experience. Shep Hyken interviews Geoff Webb , the Vice President of Products at PROS.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

What Do They Think of Me? – Tip #16

Steve DiGioia

Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time. And, regardless of what message we think we give, its others who make assumptions which we’re judged against.

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An Increasingly Digital-First World

NICE inContact

As with so many things, 2020 is different. For many, back to school means back to video conferencing, either full or part time. The same is true for parents. The end of vacation means back to the desk, in front of a camera most of the day. The paradigm extends to other parts of our lives.

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7 Best Customer Service Training Ideas for a Remote World

Benedict Clark

Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Be an Undercover Provider

Wired and Dangerous

We were working with a large quick-service restaurant company who was doubting the power and profitability of their offering a great customer experience. They were convinced that product, price, PR (as in advertising), and the proper restaurant location would always win the day. “As

Is Your Professional Services in Alignment with Your Experience Management? Part I

eglobalis

Professional Services in Alignment with Your Experience Management , customer success. The post Is Your Professional Services in Alignment with Your Experience Management? Part I appeared first on Eglobalis.

How Prepared Are Organizations For Remote Training?

Richard Vass

At the risk of providing more “white noise” during the pandemic pandemonium, I wanted to share this data because I think it’s interesting. And, I think it showcases not only how important remote learning is, but also how trends have shaped the industry for this moment in which all of us who are onl

Propel CX Momentum With Quick Wins

Heart of the Customer

I’ve been writing about how to apply John Kotter’s change management work to CX. This week, I’ll tackle Step Six: Generate Short-Term Wins. The good news is that CX programs frequently excel at this.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Cash is king: Move to OpEx to keep cash on hand

Talkdesk

As businesses start to plan for their upcoming budgets, it is difficult to prepare with full certainty. Regardless of financial situations, there has never been a better time to maintain cash reserves to ensure operations can scale with customer demand.

Popular Products Co-Created with Customers

Customers That Stick

Chip Bell innovates the world of customer service with the best practices of customer-centric organizations and provides powerful cutting-edge ideas and unique strategies that business leaders can immediately act on. Getting Inside Your Customer’s Imagination.

SurveyGizmo Launches Enterprise Service Model

SurveyGizmo

European Support Center, Expanded Phone Support, and Free Learning Deliver Better Customer Experience for Large Enterprises. LOUISVILLE, COLORADO, U.S.A. SEPTEMBER 15, 2020 – SurveyGizmo has launched its new Enterprise Service Model.

Using Humor to Create the Unexpected Customer Experience

Daniel Group

In your personal buying, do you often experience humor in your interaction with providers? There are many reasons we do not experience humor. Humor in Customer Experience can be the bridge to making an emotional connection to your customers.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Empowering remote support heroes with knowledge management

Talkdesk

This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. From finding the perfect working area to maintaining a daily, healthy routine, many of us have adjusted to working from home.

IIEX North America Roundup

Chadwick Martin Bailey

This morning, I listened to a podcast about Maya Shankar, an exceptional violinist who studied under Itzhak Perlman before a hand injury forced her to shift course.

How to Use Glassdoor for Employers to Claim Your Company Listing

ReviewTrackers

ReviewTrackers

Top 10 Recruiting Metrics that Every Manager Should Know

SurveySparrow

Big, small, or medium-sized, recruitment is one of the most crucial processes in any company. The employees that you hire are the ones who are ultimately going to help achieve your business objectives.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.