A People-First Approach to Better Customer Experience – Opentalk18
OCTOBER 10, 2018
No matter the service, product or industry, consumers have plenty of options when it comes to the organizations in which they put their trust. In this digital world where consumers have more choice and higher service expectations than ever before, customer experience is a powerful differentiator. So how do we, as CX organizations, embrace customer experience as a competitive advantage? More importantly, how do we earn and keep the trust of our customers to create lifelong loyalty?