MyCustomer

AUGUST 8, 2022

TI am going to make this a short article. Because any truth that is too long and complex is suspiciously hiding something. A recent Wall. 8th Aug 2022.

88

88

Helpware

AUGUST 9, 2022

Customers are the lifeblood of every business. For a business to survive, it needs customers. However, few businesses understand that it is much better to focus on customer retention rather than customer acquisition. Because of this, precious time and resources are wasted on drawing in new customers who aren’t in it for the long haul. This is why businesses need to focus on customer lifetime value.

Customers 80

Customers Customer Retention Resources Customer Success 80

InMoment XI

AUGUST 9, 2022

How do you respond when someone asks, “Are you doing okay today?” What if someone asked, “How do you feel today?” Most likely, you would answer these two questions slightly differently. One question asks you just generally how you feel while the other implies that you might not be doing well in the first place, so you might answer differently. There was bias in the wording of one question while the other stayed more open-ended.

Survey 493

Survey Feedback Customers Customer Experience 493

Kayako

AUGUST 12, 2022

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Meetings and classrooms shifted to Zoom almost overnight. The pandemic pushed late adopters into new ways of shopping and interacting. Today even as people are returning to stores, the share of purchasing due to eCommerce continues to increase steadily. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and

Customer Service 292

Customer Service Customers Customer Satisfaction Customer Experience 292

Advertiser: ZoomInfo

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

Sales

IntouchInsight

AUGUST 10, 2022

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and analyze your data as quickly as possible.

Data 262

Data 262

InMoment XI

AUGUST 11, 2022

When you want to get information from customers, it might seem nice to be able to ask every single customer. To make that happen, you would need every customer to agree to be surveyed, and it would take an extreme amount of time, effort, and money to then ask every customer your survey questions. Even then, you would have an inordinate amount of data to sift through.

Survey 260

Survey Groups Customers Examples 260

Experience Investigators by 360Connext

AUGUST 9, 2022

Author Steven R. Covey, in his classic book, The 7 Habits of Highly Effective People , broke down what high achievers do consistently to maintain their effectiveness. The list includes simple yet timeless ideas, like: Think Win-Win — Collaborate more effectively by building high-trust relationships. Seek First to Understand, Then to Be Understood — Influence others by developing a deep understanding of their needs and perspectives.

Customer Journeys 143

Customer Journeys Customer Experience Effort Score Net Promoter Score 143

Steve DiGioia

AUGUST 8, 2022

That’s a pretty harsh statement, I know. But hear me out… Chris can’t seem to get along with Susan. Kevin always comes in late. Derrick, well, he’s just a poor performer. And, Donna, seems to make everything about race, harassment, or favoritism. Face it, you’ve got a dismal group of employees. They’re bad and many need to go.

Management 139

Management Customer Service Training Culture 139

Comm100

AUGUST 8, 2022

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space.

Chatbots 245

Chatbots Customer Service Customers Knowledge Base 245

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Propel23, the world’s first and best online event for CS professionals, had 30+ sessions focused on distinct aspects of post-sale operations. This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.

Customer Centricity

Alida

AUGUST 11, 2022

You’re chomping at the bit. You’re a CX manager who just signed a huge contract with a CX software vendor. The deal includes Professional Services and you’re not quite sure what to expect. You already have a full plate and you realize that you’ll have to handle this CX project in addition to your existing responsibilities. It’s exciting, yet daunting.

How To 130

How To Software Management Leadership 130

Beyond Philosophy

AUGUST 11, 2022

I posted on LinkedIn recently that the world is going mad (or crazy, depending on which side of the pond you read this). I did it to see if I was becoming a grumpy old man or if others had noticed this too. It turns out I am not alone in my assessment. Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers.

Customer Experience 146

Customer Experience Airlines Net Promoter Score Self Service 146

TechSee

AUGUST 11, 2022

Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. I sat down with Hagai Ben Avi, VP Integrated Solutions and Renan Schilman, VP R&D to dive deeper into the world of computer vision, our insights from real-world deployments, and how we approached the development of VI Studio.

Self Service 109

Self Service Training Customers Video 109

The DiJulius Group

AUGUST 8, 2022

The Journey to Insatiable Curiosity About Controversial Issues When I was younger, I only wanted to spend time socially with people having the same common interests as I had, customer service and baseball. Not very broad. I wasn’t trying to avoid difficult topics, per se. I just hated the thought of spending even a few. Read Full Article. The post The Best Ted Lasso Clip / The Power of Insatiable Curiosity / How to Have a Good Conversation on Divisive Topics appeared first on The DiJulius

How To 116

How To Customer Service Groups Customers 116

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Delighted customers are more likely to be loyal to your brand and refer your business to friends and family. But delighting your customers doesn’t just happen magically. Even the best managers have blind spots. There may be areas of your customer journey that look great from the employee’s perspective, but look entirely broken from the customer’s side.

Feedback

Alida

AUGUST 9, 2022

We’ve been taught that change can be a scary thing, especially when it concerns your organization. There’s no need to be afraid anymore. This is why.

Leadership 130

Leadership 130

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers.

Customer Journeys 108

Customer Journeys Tips How To Customer Experience 108

Beyond Philosophy

AUGUST 6, 2022

We hope you enjoy today’s show. If you do, could vote for us in the People’s Choice Podcast Award? It doesn’t take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. I am grumpy about customer experience these days. Recently, I vented a bit of my frustration on LinkedIn and asking has the world gone mad?

Examples 97

Examples Customer Experience Customer Service Customer Satisfaction 97

The DiJulius Group

AUGUST 10, 2022

Robin Robins is the IT industry’s most in-demand marketing consultant, sales trainer, and direct response marketing consultant. As the CEO & President of Technology Marketing Toolkit, she specializes in developing strategic marketing, sales, and lead generation systems. For the past 20 years, Robin and her team have had one singular focus: to develop highly effective.

Consulting 105

Consulting Sales Groups Marketing 105

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In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. However, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success. To empower agents to do more with less, this report highlights the leading pain points that prevent efficiency and establish a framework for maximizing p

Contact Center

Daniel Group

AUGUST 11, 2022

A Tale of Two Customer Feedback Responses. How do you feel about a company after they respond to you about your feedback? Heard? Appreciated? You might even feel more loyal to that company. But what about when the company ignores your feedback? It doesn’t feel so good. Unfortunately, companies often fail to respond to the feedback they asked for in the first place.

Feedback 102

Feedback Customers Survey Fashion 102

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? B2B customer segmentation is a method of dividing business clients into categories based on selected characteristics.

B2B 102

B2B Customer Journeys Customers Customer Success 102

ChurnZero

AUGUST 12, 2022

This is it. The moment you’ve been waiting for. Can we get a drumroll, please? We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. This two-day event features a unique program of hands-on 90-minute workshops, panel discussions, keynote addresses, and breakout sessions led by an incredible lineup of industry veterans and trailblazers.

Customer Success 98

Customer Success Customer Experience Leadership Customers 98

BirdEye

AUGUST 12, 2022

Your customer’s online shopping experience matters now more than ever. After all, more than 70% of shoppers say their purchase decisions come down to how well they interact with a retailer’s website. That’s why today’s thriving local businesses are making use of a website payment gateway — providing customers with a quick, simple, and secure way to pay for a positive shopping experience from beginning to end.

Customer Experience 98

Customer Experience Ecommerce Customers Banking 98

Advertiser: ZoomInfo

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

Touchpoint

Clarivate

AUGUST 9, 2022

In this latest update to our ongoing blog series, we look at research contributing to the United Nations Sustainable Development Goals (SDGs) with a specific focus on SDG 16: Peace, Justice and Strong Institutions. While the methods of conflict and violence have changed over the years, their devastating effects are still felt in force across the globe.

Study 98

Study Policies Analytics Survey 98

Playvox

AUGUST 11, 2022

Chat is a powerful tool for business growth, allowing businesses to communicate directly with their customers. It means you can quickly and easily offer customer support, engage with users, and use it for lead generation. Chat lets agents communicate directly with customers, as well as track and solve questions and issues. It can build a valuable bank of data to inform business decisions moving forward, based on information that comes directly from users.

Customer Experience 98

Customer Experience Customers Analytics Data 98

delighted

AUGUST 10, 2022

Every business wants loyal and satisfied customers. The reality? Every business loses once-loyal and no-longer-satisfied customers for one reason or another. Customer churn is an inevitable part of running a company – but by measuring it, understanding it, and taking action to improve it, you can turn lost customers into opportunities. And by collecting customer experience data, you can also learn to anticipate when customers are thinking of leaving and work to proactively repair the relationshi

Measurement 98

Measurement Customers Customer Journeys How To 98

BirdEye

AUGUST 10, 2022

Over 97% of people turn to the internet when they want to learn more about a local business. That’s why it’s important for business owners to optimize their SEO strategy. By creating local citations using a local citation builder, businesses make it easy for potential customers to find them online. This is a key component toward improving your local SEO and gaining quality leads.

Customer Experience 98

Customer Experience Travel Customer Experience Management Management 98

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

Training

Zonka Feedback

AUGUST 9, 2022

Whether your goal is to create and execute comprehensive marketing strategies or require real-time insights into analytics, digital marketing tools can be quite transformative for your business. There’s no denying the fact that free marketing tools make a lot more sense than paid ones. But there are hundreds of tools available in the market which can be pretty daunting, especially for businesses that are new in the game or those who want to switch to more lucrative solutions.

Tools 96

Tools Marketing Social Media Analytics 96

Playvox

AUGUST 8, 2022

In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. There was a mass exodus. Quit rates skyrocketed as workers gave notice and set out to find greater satisfaction in their livelihoods, pursue higher wages, and discover their true professional purpose. In April 2021, a record 4 million Americans quit their jobs.

Contact Center 97

Contact Center How To Trends Customer Experience 97

Kustomer

AUGUST 11, 2022

Today, customers know more than ever before. They have access to customer reviews via social media, use self-service resources to educate themselves on products and services, and are well-versed on the web to find the information they need. With 4.33 billion active internet users across the globe, there’s no doubt that your customers are browsing your website, social media platforms and review sites to get to know your brand.

Customer Service 95

Customer Service Customers Customer Experience Loyalty 95