Sat.Sep 07, 2013 - Fri.Sep 13, 2013

article thumbnail

Google Think Auto 2013 Conference – Reflections

InMoment XI

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. As. View Article.

article thumbnail

PSAP, Meet Big Data

Customer Interactions

'How a Public Safety Answering Point can Achieve Situational Awareness The Public Safety Answering Point (PSAP) of the future is starting to take shape. We know that with Next Gen 9-1-1, emergency calls will no longer be just voice. Instead, they may include some combination of voice, texts, pictures, and video. Someday, as well, it is likely that video from public and private organizations will play a more central role in the PSAP, along with real-time video from patrol vehicles and body-worn c

Meeting 29
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Will Americans trust Al Jazeera? It depends where viewers live, and how they browse the web.

Upwave

Heavily opinionated content, a not-so-subtle political bent, and occasional yelling are common on American news programs. The latest news service to launch, Al Jazeera America, promises not to follow suit. Its acting CEO told The New York Times that “viewers will see a news channel unlike the others, as our programming proves Al Jazeera America will air fact-based, unbiased and in-depth news.” Many media personalities are skeptical of Al Jazeera America’s journalistic merit.

article thumbnail

Are Call Centers Going Away?

Brad Cleveland Blog

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

How Ghosts can Ensure Better Insights

InMoment XI

How many times have you sat around a table with a group of people and debated what questions to ask on a survey? I remember being in a client meeting with more than a dozen people tossing out ideas for what they would like to ask. After about two hours into it, the discussion degenerated. View Article.

Groups 200

More Trending

article thumbnail

How Ghosts can Ensure Better Insights

InMoment XI

How many times have you sat around a table with a group of people and debated what questions to ask on a survey? I remember being in a client meeting with more than a dozen people tossing out ideas for what they would like to ask. After about two hours into it, the discussion degenerated.

Groups 200
article thumbnail

Google Think Auto 2013 Conference – Reflections

InMoment XI

Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. A highlight was the retail expert from the UK. As.

article thumbnail

How Ghosts can Ensure Better Insights

InMoment XI

How many times have you sat around a table with a group of people and debated what questions to ask on a survey? I remember being in a client meeting with more than a dozen people tossing out ideas for what they would like to ask. After about two hours into it, the discussion degenerated.

Groups 200
article thumbnail

Size Matters

InMoment XI

Whether good or bad, businesses are interested in what you have to say. For example, fast food establishments want to hear your thoughts to improve the customer experience—from the food itself, to the promptness of service, to the accuracy of the order—because what you say matters. Recently I took an online survey from a popular. View Article.

Survey 200
article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Size Matters

InMoment XI

Whether good or bad, businesses are interested in what you have to say. For example, fast food establishments want to hear your thoughts to improve the customer experience—from the food itself, to the promptness of service, to the accuracy of the order—because what you say matters. Recently I took an online survey from a popular.

Survey 200
article thumbnail

Size Matters

InMoment XI

Whether good or bad, businesses are interested in what you have to say. For example, fast food establishments want to hear your thoughts to improve the customer experience—from the food itself, to the promptness of service, to the accuracy of the order—because what you say matters. Recently I took an online survey from a popular.

Survey 200
article thumbnail

How to Break into the Field of Marketing Research: Tips for Candidates (part III)

InMoment XI

For this final installment of advice to prospective marketing researchers, I am going to assume you have followed the tips in Part I and Part II and are still in consideration with your future employer. Now we are going to focus on closing the deal. 5. Be prepared. You are essentially selling yourself, so like. View Article.

Tips 200
article thumbnail

How to Break into the Field of Marketing Research: Tips for Candidates (part III)

InMoment XI

For this final installment of advice to prospective marketing researchers, I am going to assume you have followed the tips in Part I and Part II and are still in consideration with your future employer. Now we are going to focus on closing the deal. 5. Be prepared. You are essentially selling yourself, so like.

Tips 200
article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

How to Break into the Field of Marketing Research: Tips for Candidates (part III)

InMoment XI

For this final installment of advice to prospective marketing researchers, I am going to assume you have followed the tips in Part I and Part II and are still in consideration with your future employer. Now we are going to focus on closing the deal. 5. Be prepared. You are essentially selling yourself, so like.

Tips 200
article thumbnail

Becoming a Jedi Master with Data: These aren’t the visualizations you’re looking for

InMoment XI

Why do we use charts or data visualizations? It’s to display some set of data in an engaging way that helps the audience identify patterns or trends in the data, in order to gain some kind of insight or to make some kind of decision. So, it should be both interesting and useful. Interesting to.

Data 200
article thumbnail

Becoming a Jedi Master with Data: These aren’t the visualizations you’re looking for

InMoment XI

Why do we use charts or data visualizations? It’s to display some set of data in an engaging way that helps the audience identify patterns or trends in the data, in order to gain some kind of insight or to make some kind of decision. So, it should be both interesting and useful. Interesting to.

Data 200
article thumbnail

Becoming a Jedi Master with Data: These aren’t the visualizations you’re looking for

InMoment XI

Why do we use charts or data visualizations? It’s to display some set of data in an engaging way that helps the audience identify patterns or trends in the data, in order to gain some kind of insight or to make some kind of decision. So, it should be both interesting and useful. Interesting to.

Data 200
article thumbnail

The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

article thumbnail

Are Call Centers Going Away?

Brad Cleveland Blog