InMoment XI
JULY 13, 2012
When I was in college, I was a DJ on our college radio station three days a week during morning drive. Monday, Wednesday and Friday mornings, you could tune into AM 560 and hear me spinning LP’s, reading the news and taking requests from students still lazing around their dorms. Although I never really wanted.
Service Untitled
JULY 9, 2012
British Airways has initiated a new customer service program called “Know Me.” The company claims the iPad based system is intended to proactively recreate “the feeling of recognition” a customer often delights in when they walk into their favorite restaurant and the maitre d’ or the owner of the establishment knows their name and greets them personally.
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Customer Interactions
JULY 11, 2012
'NICE joined forces with our partner Vivotek last week to showcase our innovative security solutions at Secutech Thailand, Thailand’s only professional conference dedicated to municipal security, disaster prevention, and homeland security. With massive ongoing government projects and substantial foreign investment in the security sector, Thailand is teeming with business opportunities.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
InMoment XI
JULY 13, 2012
When I was in college, I was a DJ on our college radio station three days a week during morning drive. Monday, Wednesday and Friday mornings, you could tune into AM 560 and hear me spinning LP’s, reading the news and taking requests from students still lazing around their dorms. Although I never really wanted.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JULY 12, 2012
One of my favorite tea-leaf-reading websites, PSFK.com, has just published their latest “Future of Retail” study. If you’re not familiar with PSFK, they are a future trends monitoring company that serves the creative community as well as the business community. They unearth some very new and outrageous things, which is why account planners and others.
InMoment XI
JULY 12, 2012
One of my favorite tea-leaf-reading websites, PSFK.com, has just published their latest “Future of Retail” study. If you’re not familiar with PSFK, they are a future trends monitoring company that serves the creative community as well as the business community. They unearth some very new and outrageous things, which is why account planners and others.
InMoment XI
JULY 12, 2012
One of my favorite tea-leaf-reading websites, PSFK.com, has just published their latest “Future of Retail” study. If you’re not familiar with PSFK, they are a future trends monitoring company that serves the creative community as well as the business community. They unearth some very new and outrageous things, which is why account planners and others.
InMoment XI
JULY 11, 2012
I’m always fascinated by mash-ups. My teenage son points out that the mash-up is an old art form, but has gained popularity as DIY and Web 2.0 tools became more prevalent. I’ll buy that. My first exposure to what I now know is a mash-up was a song by Malcolm McLaren (yes, the manager of. View Article.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
JULY 11, 2012
I’m always fascinated by mash-ups. My teenage son points out that the mash-up is an old art form, but has gained popularity as DIY and Web 2.0 tools became more prevalent. I’ll buy that. My first exposure to what I now know is a mash-up was a song by Malcolm McLaren (yes, the manager of.
InMoment XI
JULY 11, 2012
I’m always fascinated by mash-ups. My teenage son points out that the mash-up is an old art form, but has gained popularity as DIY and Web 2.0 tools became more prevalent. I’ll buy that. My first exposure to what I now know is a mash-up was a song by Malcolm McLaren (yes, the manager of.
InMoment XI
JULY 10, 2012
Sound Check editor: Thanks for kicking-off our blog Michael. Why do you think it’s important for Maritz Research to develop a blog? MB: It’s all about communication. People want to be communicated to in the way they want. In the digital world it’s even more important. There’s a growing segment of people out there who. View Article.
InMoment XI
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Maritz Research launched its first blog, CoreCustomerMetric back in 2006.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
JULY 10, 2012
evolve24 took its show on the road and reached out to executives about the importance of combining traditional research methods with social media. At a recent breakfast briefing in the heart of New York City, we spoke to representatives from a number of different industries about their social media policies and the need to integrate. View Article.
InMoment XI
JULY 10, 2012
The test drive is an essential aspect of the customer’s buying experience. As a brand and as a dealer, it gives you the opportunity to show off all that is good with the vehicle and highlight clearly why it is superior to other cars the customer may be looking at. But not everybody takes a. View Article.
InMoment XI
JULY 10, 2012
Sound Check editor: Thanks for kicking-off our blog Michael. Why do you think it’s important for Maritz Research to develop a blog? MB: It’s all about communication. People want to be communicated to in the way they want. In the digital world it’s even more important. There’s a growing segment of people out there who.
InMoment XI
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Maritz Research launched its first blog, CoreCustomerMetric back in 2006.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
InMoment XI
JULY 10, 2012
evolve24 took its show on the road and reached out to executives about the importance of combining traditional research methods with social media. At a recent breakfast briefing in the heart of New York City, we spoke to representatives from a number of different industries about their social media policies and the need to integrate.
InMoment XI
JULY 10, 2012
The test drive is an essential aspect of the customer’s buying experience. As a brand and as a dealer, it gives you the opportunity to show off all that is good with the vehicle and highlight clearly why it is superior to other cars the customer may be looking at. But not everybody takes a.
InMoment XI
JULY 10, 2012
Sound Check editor: Thanks for kicking-off our blog Michael. Why do you think it’s important for Maritz Research to develop a blog? MB: It’s all about communication. People want to be communicated to in the way they want. In the digital world it’s even more important. There’s a growing segment of people out there who.
InMoment XI
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. We’re not new to this. In fact, we’re way ahead of the pack. Maritz Research launched its first blog, CoreCustomerMetric back in 2006.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
InMoment XI
JULY 10, 2012
evolve24 took its show on the road and reached out to executives about the importance of combining traditional research methods with social media. At a recent breakfast briefing in the heart of New York City, we spoke to representatives from a number of different industries about their social media policies and the need to integrate.
InMoment XI
JULY 10, 2012
The test drive is an essential aspect of the customer’s buying experience. As a brand and as a dealer, it gives you the opportunity to show off all that is good with the vehicle and highlight clearly why it is superior to other cars the customer may be looking at. But not everybody takes a.
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