Sat.May 25, 2013 - Fri.May 31, 2013

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Just Blame It on the Weather

InMoment XI

It always amazes me during earnings season when some companies report weak performance. Even when they don’t do as well as competitors, there always seems to be an exogenous reason like the economy, the weather or some other factor out of their control. How often does a CEO tell analysts, “We weren’t doing a good job listening. View Article.

Report 200
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Customer-Centricity Goes Beyond Customer Experience Management

ClearAction

Customer-Centricity Goes Beyond Customer Experience Management Lynn Hunsaker. Customer experience management is necessary, yet insufficient. Traditionally, organizations have managed customer experience with a mindset of how the company is doing, in order to grow revenue. Consequently, surveys tend to ask more about the company than about the buyer, and customer programs typically emphasize excitement and urgency for new purchases and positive word-of-mouth.

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Oil & Gas: The PSIM/Profitability Connection

Customer Interactions

'Oil and gas refineries employ various security technologies like access control, perimeter detection technology and CCTV cameras. In the last several years these facilities have come under increased scrutiny with government regulations such as MTSA/TWIC and CFATS. The use of CCTV continues to grow as facilities add and upgrade cameras from older analog platforms to IP.

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Is the Customer Always Right?

Brad Cleveland Blog

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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The Magic Sauce is in the People: Some things are too important for technology alone

InMoment XI

When Mom was diagnosed with Alzheimer’s and put me in charge, I turned to technology for help instead of people. People are time consuming, expensive, and, well, they just complicate things. Technology is fast, efficient, and easy. I had everything in control. Or so I thought. Software, interfaces, and online tools gave me the illusion. View Article.

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The Magic Sauce is in the People: Some things are too important for technology alone

InMoment XI

When mom was diagnosed with Alzheimer’s and put me in charge, I turned to technology for help instead of people. People are time consuming, expensive, and, well, they just complicate things. Technology is fast, efficient, and easy. I had everything in control. Or so I thought. Software, interfaces, and online tools gave me the illusion.

article thumbnail

Just Blame It on the Weather

InMoment XI

It always amazes me during earnings season when some companies report weak performance. Even when they don’t do as well as competitors, there always seems to be an exogenous reason like the economy, the weather or some other factor out of their control. How often does a CEO tell analysts, “We weren’t doing a good job listening.

Report 200
article thumbnail

The Magic Sauce is in the People: Some things are too important for technology alone

InMoment XI

When mom was diagnosed with Alzheimer’s and put me in charge, I turned to technology for help instead of people. People are time consuming, expensive, and, well, they just complicate things. Technology is fast, efficient, and easy. I had everything in control. Or so I thought. Software, interfaces, and online tools gave me the illusion.

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Taking Delivery Of Your Car – Wolfsburg Style

InMoment XI

This blog was originally posted in The Ride blog. Our thanks to Chris Travell for sharing. Wolfsburg is an interesting place. Not only is it the automotive hub for Volkswagen but it’s the home of the Autostadt. I went there last week for the ESOMAR global automotive research forum. It was held at the Autostadt which receives 2.5 million visitors a year. .

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Taking Delivery Of Your Car – Wolfsburg Style

InMoment XI

This blog was originally posted in The Ride blog. Our thanks to Chris Travell for sharing. Wolfsburg is an interesting place. Not only is it the automotive hub for Volkswagen but it’s the home of the Autostadt. I went there last week for the ESOMAR global automotive research forum. It was held at the Autostadt which receives 2.5 million visitors a year. .

article thumbnail

Taking Delivery Of Your Car – Wolfsburg Style

InMoment XI

This blog was originally posted in The Ride blog. Our thanks to Chris Travell for sharing. Wolfsburg is an interesting place. Not only is it the automotive hub for Volkswagen but it’s the home of the Autostadt. I went there last week for the ESOMAR global automotive research forum. It was held at the Autostadt which receives 2.5 million visitors a year. .

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Hosted Solutions: An Emerging Trend in Public Safety

Customer Interactions

'As Director of Marketing-Public Safety at NICE, one of my key roles is to develop educational content that focuses on hot trends impacting the Public Safety industry. One trend I see taking shape is a migration to hosted solutions. With NG9-1-1 on the horizon and municipal budgets continuing to contract, hosted solutions are getting a serious look.

Trends 30
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Is the Customer Always Right?

Brad Cleveland Blog

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.