Sat.Jul 03, 2010 - Fri.Jul 09, 2010

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Customer Experience is Here to Stay

InMoment XI

Companies can no longer buy customer loyalty and assume customers will stay. It is easy for customers to “click away” and buy from another vendor. Customer Experience Management is now a formal process that involves multiple processes and departments. It requires the mapping of customer touchpoints, and combines operational and CRM data with customer service and marketing information.

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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Building customer relationships part of American Express improved services Cheryl July 07, 2010 Behind the Scenes , Customer Service , Employees , Hiring & Training , Specific Companies No Comments In a time when consumers have a heightened awareness of the entire credit card industry, where there is a drop in corporate spending an

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Security Insomnia: What’s Keeping You Up At Night?

Customer Interactions

'Security has evolved at an almost dizzying pace. Technology, scope, management, processes, are all in flux. Meanwhile, the stakes have never been higher. The cost of a breach can include the loss of assets, even loss of life. And then there are litigation and regulatory compliance penalties. What do you see as the underpinnings of the security business?

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Customer Experience is Here to Stay

InMoment XI

Companies can no longer buy customer loyalty and assume customers will stay. It is easy for customers to “click away” and buy from another vendor. Customer Experience Management is now a formal process that involves multiple processes and departments. It requires the mapping of customer touchpoints, and combines operational and CRM data with customer service and marketing information.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Customer Experience is Here to Stay

InMoment XI

Companies can no longer buy customer loyalty and assume customers will stay. It is easy for customers to “click away” and buy from another vendor. Customer Experience Management is now a formal process that involves multiple processes and departments. It requires the mapping of customer touchpoints, and combines operational and CRM data with customer service and marketing information.