Updated on August 4, 2023

When we wrapped up the shortest month of the year, we gave ourselves a pat on the back. This is because we saw some pretty impressive feature releases last month, things whose UI looked easy but are quite complex engineering problems to solve. We won’t keep you waiting, so here are the deets:

1. ChatGPT Integration :

We have integrated ChatGPT with your favorite bot builder, Kommunicate, and this integration can be turned on with the toggle of a button. Go ahead, ask your bot anything you want.

2. WhatsApp Blue Tick Functionality on Dashboard:

Just like your regular WhatsApp texts, we have added the Blue Tick functionality to the dashboard. Now, on the Dashboard, agents can see the read and delivered status of a particular message, sent on WhatsApp. Support reps who don’t know if the customers have seen their message will truly appreciate this feature.

3. Flow Designer: 

This feature allows you to build chatbots using a simple drag and drop interface, and we couldn’t have been prouder of our engineering team. While the UI looks simple, there is complex engineering required in the backend to achieve this functionality. This is one step further in our efforts to build a truly no-code solution.

4. Added support for Small talk in local languages:

Now, we have added support for Small Talk and Default Fallback message in our Supported Languages.

Improvements:

  • Updated Bot EffectiveNess Index formula:
  • Added Edit option in Webhook and Inline Code and Webhook for editing it

Coming Soon:

  • Ability to add multiple Welcome messages and fallback support

Bug fixes

  • Fixed Toggle Button state for Pre Chat Lead collection where plan upgrade was needed.
  • We have fixed the issue with Amazon Lex Card Group Subtitle rendering.
  • Some minor fixes related to Self Learning AI/Insights
  • Fixed the issue of working of DialogFlow ES Knowledge Base with Kommunicate
  • Fixed issue with Custom Entity where it was not working with space

Mobile Updates

Kommunicate Android SDK 2.6.5 Latest

  • Added customization for restart conversation button
  • Removed SQL injection vulnerability from the Android SDK
  • Added support to set multiple Speech To Text language
  • Added option to enable/disable JavaScript in WebView
  • Restricted Zoom In / out on web view of FaqActivity
  • Added option to rate conversation anytime from the conversation menu
  • Metadata from form submission action payload to message replyMetadata
  • Read and Write settings to local app file
  • Fixed agent app toolbar showing conversation assignee image instead of end user image
  • Fixed notification for agents

Kommunicate iOS SDK

  • [6.7.9] 2023-02-22
  • Fixed Auto logout issue and setting client conversation key issue

[6.7.9] 2023-02-17

  • Fixed attempt to insert section 1 but there are only 1 sections after the update crash
  • Added Support rating button on conversation screen
  • Added Support for metadata for form action messages
  • Added default text for conversation list screen title
  • [6.7.9] 2023-02-17
  • Fixed attempt to insert section 1 but there are only 1 sections after the update crash
  • Added Support rating button on conversation screen
  • Added Support for metadata for form action messages
  • Added default text for conversation list screen title
  • [6.7.8] 2023-02-10
  • Added customization for back button on conversation list screen
  • Fixed localization text issue for Start New conversation Button on Conversation list screen.
  • [6.7.7] 2023-01-31
  • Added function to unsubscribe to Chat Events
  • Added Support for Create conversation Button on Conversation List Screen

React Native Kommunicate Chat v2.1.0

  • Exposed createSettings() methods which will create settings for both Android and iOS
  • Exposed enableSpeechToText() method which will create UI for multiple speech to text language – Android
  • Added option to rate conversation anytime from the conversation menu
  • Added multiple customizations

React Native Kommunicate Chat v2.0.1

  • Added support for listening to Events – iOS

   const eventEmitter = new NativeEventEmitter(RNKommunicateChat);

    const eventListener = eventEmitter.addListener(“onMessageReceived”, event => {

        console.log(“onMessageReceived” );

    });

  • Exposed CloseConversationScreen() to close the conversation screen

React Native Kommunicate Chat v2.0.0

  • Added support for listening to Events – Android

  const eventEmitter = new NativeEventEmitter(RNKommunicateChat);

   const eventListener = eventEmitter.addListener(“onPluginLaunch”, event => {

       console.log(“onPluginLaunch” );

   });

For more events, refer to our docs

  • Expose method to close Kommunicate screen – RNKommunicateChat.closeConversationScreen()
  • Typing Indicator Design Changed – Android
  • Added Support for Android API 33
  • Added support for AES256 encryption and decryption
  • Added multiple customization option
  • Multiple bug fixes and optimization

Kommunicate Flutter 1.5.6

  • Added support to send platform flag for analytics
  • Added logout option on conversation screen – Android
  • Handle Notifications from FCM directly – Android
  • Added support for AES256 encryption and decryption – Android
  • Added fix for API <= 19. Current min SDK version is still 16. All bugs have been fixed for lower SDK versions.
  • Added Edit Message Text box Customization – “messageEditTextBackgroundColor” – Android
  • Added support to set Custom bot name through Chat Context
  • Added Support for Android API 33
  • Threads optimized and multiple crash fixed – Android
  • Added Support for App Extension – iOS
  • Fixed add contact permission to info.list issue when app is submitted on App Store – iOS
  • Added Button to create new conversation on conversation list screen – iOS

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Devashish Mamgain

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