Sat.Feb 25, 2023 - Fri.Mar 03, 2023

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Is CX the Loneliest Profession?

Heart of the Customer

My friend Dave Seaton’s recent CXPresso newsletter (highly recommended: you can get it at [link] included the lead-in, “CX Is the Loneliest Profession.” I’ve written similar posts in the past.

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CX Design: How It Creates Experience Improvement

MyCustomer

CX Design: What It Is, How It Works, and How It Creates Experience Improvement If you’ve ever heard the terms “CX” or “customer experience. 28th Feb 2023 By Simon Fraser

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CX Leaders, Prove Us Wrong: Defy 2023’s Troubling Trends

Forrester's Customer Insights

Customer experience leaders will face an upward climb in 2023. But some CX leaders will succeed. Our practical advice can help you beat the odds. Age of the Customer customer experience customer experience management Customer Experience Strategy predictions voice of the customer (VOC) promoted

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Why are We Still Talking About CX in Financial Services?

Lumoa

The past few years have witnessed a substantial increase in attention and investment in customer experience (CX) across various industries, including the financial services sector. But some important questions arise: How relevant is CX to modern financial services?

Financial 208
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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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Is Your Customer Service Ready for Gen Zalpha?

CSM Magazine

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha?

More Trending

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Eliminate the Trust Gap: Six Ways to Create Trust with Your Customers and Employees

ShepHyken

There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you?

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CX Transformation in High Tech: Four Critical Rules

Merkle

At Merkle, we get unique insight into industry-related nuances as we enable CX (customer experience) transformation across our diverse portfolio of brands. In the High Tech industry specifically, several key characteristics shape the needs and requirements of successful CX transformation projects.

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How to Prepare for a Job in Customer Service When Facing Life’s Challenges

CSM Magazine

Customer service jobs can be hard work but rewarding. Even the job application process can be difficult if you are facing additional life challenges. However, with the right preparation, you can make sure that you have the skills, knowledge and mindset necessary to succeed in a customer service role.

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Building Customer Loyalty Through Social Media

LoyaltyPlus

by Frik van der Westhuizen At the end of January this year, there were 28 million social media users in South Africa. Over the past 12 months, social media has become an integral part of people’s lives and has had a significant impact on how consumers perceive and interact with brands.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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Optimizing your customer feedback strategy in 2023

Lumoa

Your customers are sharing their experiences online. They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder.

Feedback 208
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Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector

InMoment XI

The new FCA Consumer Duty is intended to improve customer outcomes and promote better customer experiences in the financial industry in the United Kingdom (UK) by setting higher and clearer standards of consumer protection.

Consumers 260
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A Comprehensive Guide to 5-Star Surveys

Retently

There is nothing more important for a business than understanding the level of satisfaction and overall attitude of its customers. While talking to every customer personally is almost impossible, CX surveys take this function on.

Survey 148
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Higher Ed Beware: 10 Dangers of ChatGPT Schools Need to Know

Comm100

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to generate responses to user queries that can sound eerily human.

Policies 211
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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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Retailers embed customer insights into their DNA

Alida

Successful innovators not only listen to their customers. They make their feedback an integral part of their decision-making process. Customer Experience

Retail 130
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XI Café Podcast, Episode 4: Launching a VoC Program With State Revenue Office Victoria

InMoment XI

Welcome back to the XI Café Podcast!

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Introducing Sago: The Story Behind Our New Brand

2020 Research

The world evolves quickly. At Schlesinger Group, we’ve always made it our business to evolve alongside it. We began as a focus group facilitation provider, connecting business questions to real human answers.

Brands 98
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8 Essential Skills for Excelling in the Dynamic BPO Industry

Helpware

The Business Process Outsourcing industry has experienced tremendous growth in recent years, with start-ups and global brands turning to outsourcing their operations to cut costs, streamline operations, and improve customer satisfaction.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Why your business needs a social media manager

BirdEye

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business.

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Top 5 Lead Generating Tools for Businesses in 2023

kommunicate

Last Updated on March 3, 2023 Lead generation is an essential part of any successful business strategy, and with the advent of new technology and software, generating leads has become easier than ever before.

Tools 84
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Salesforce Service Cloud and Playvox Workforce Management Collaboration Gives CX Leaders Best of Breed Salesforce WFM

Playvox

Customer experience leaders are more challenged than ever. They are under constant pressure to reduce operational overhead costs, lower recruiting, onboarding and training costs – all while exceeding customer demands and delivering exceptional customer service.

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Reporting on Bots – Why It’s as Bad as IVRs Ever Were

Upstream Works

By: Rob McDougall, CEO, Upstream Works Software Reporting on the performance of conversational AI applications is often challenging, as they must be tailored to a specific business and its needs.

Report 78
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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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How to create a Facebook Business Page without a personal account

BirdEye

With nearly three billion monthly users worldwide, you can’t ignore the many opportunities Facebook can bring a business. However, if you believe in the old adage, ‘don’t mix business with friendships,’ then you likely also wonder how to create a Facebook Business Page without a personal account.

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Here’s What’s New From March 2023 || Kommunicate Product Updates

kommunicate

Last Updated on March 3, 2023 When we wrapped up the shortest month of the year, we gave ourselves a pat on the back. This is because we saw some pretty impressive feature releases last month, things whose UI looked easy but are quite complex engineering problems to solve.

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6 Forces to Navigate the Changing Retail Industry

Blake Morgan

Looking at the consumer industry, it’s clear that things are changing. But what does that mean for businesses, and how can they navigate these uncharted waters? Deloitte recently published a report called Buying into Better , highlighting the changing industry’s markets, models, and mechanics.

Industry 111
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AI – Not Just for Chat

Upstream Works

By: Rob McDougall, CEO, Upstream Works Software Conversational AI is often used as a tool for providing customer service through channels like chat or voice.

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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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Seven Questions to Ask When Selecting Your Service Team’s AI Provider

TechSee

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation.

Roadmap 109
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Patient Diversity in Clinical Trials is Good Policy, Good Science

2020 Research

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Remote Team Management: Keep Your Team Involved During Meetings

Helpware

There’s much to love about working remotely—no commute, no dress code, no distracting hallway conversations. Although the COVID-19 pandemic forced most businesses into remote work, two years later, the benefits have proven too good for companies and their employees.

Meeting 74