InMoment XI
JULY 10, 2013
About a year ago we published a study that looked at the number of North Americans who take a vehicle out for a test drive. Surprisingly, we found the number was lower than anticipated. This year, I wanted to revisit that study with the latest numbers from 2013 to see if the situation has. View Article.
Service Untitled
JULY 10, 2013
'Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral. That personal touch is an ever developing finely tuned rapport emanating from new products, discounts, and the knowledge and behavior of those valuable customer representatives who
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Customer Interactions
JULY 11, 2013
'After years of discussion, it really is coming! Text to 9-1-1 is just around the corner, and, as with any change of this nature, there’s a lot to consider. A natural tendency is to dive deep into the technical aspects of how this new form of communication will come into the PSAP. Someone, of course, has to do that – but please don’t think that’s all you have to consider.
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InMoment XI
JULY 10, 2013
About a year ago we published a study that looked at the number of North Americans who take a vehicle out for a test drive. Surprisingly, we found the number was lower than anticipated. This year, I wanted to revisit that study with the latest numbers from 2013 to see if the situation has.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JULY 8, 2013
“The faster I got, the smoother the flight… The barriers had never been in the sky, but in our minds.” -from Chuck Yeager’s biography on the day he broke the sound barrier Tony Chapman, Founder and CEO of Capital C, Canada kicked off ESOMAR’s 2013 3D Digital Dimensions conference with a keynote session on storytelling with this.
InMoment XI
JULY 8, 2013
“The faster I got, the smoother the flight… The barriers had never been in the sky, but in our minds.” -from Chuck Yeager’s biography on the day he broke the sound barrier Tony Chapman, Founder and CEO of Capital C, Canada kicked off ESOMAR’s 2013 3D Digital Dimensions conference with a keynote session on storytelling with this.
InMoment XI
JULY 8, 2013
“The faster I got, the smoother the flight… The barriers had never been in the sky, but in our minds.” -from Chuck Yeager’s biography on the day he broke the sound barrier Tony Chapman, Founder and CEO of Capital C, Canada kicked off ESOMAR’s 2013 3D Digital Dimensions conference with a keynote session on storytelling with this.
InMoment XI
JULY 8, 2013
Dear Sound Check readers, As many of you are CASRO members, I’m reaching out to ask for your assistance. Please help me with an article I’m writing for the 2013-14 Journal by responding to a quick poll on the CASRO LinkedIn group page. (Not part of this group? Why not?) The focus of the article. View Article.
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InMoment XI
JULY 8, 2013
Dear Sound Check readers, As many of you are CASRO members, I’m reaching out to ask for your assistance. Please help me with an article I’m writing for the 2013-14 Journal by responding to a quick poll on the CASRO LinkedIn group page. (Not part of this group? Why not?) The focus of the article.
InMoment XI
JULY 8, 2013
Dear Sound Check readers, As many of you are CASRO members, I’m reaching out to ask for your assistance. Please help me with an article I’m writing for the 2013-14 Journal by responding to a quick poll on the CASRO LinkedIn group page. (Not part of this group? Why not?) The focus of the article.
InMoment XI
JULY 10, 2013
I shared the details of the retention and acquisition increases in my last two posts. Here are the details for share of wallet.
InMoment XI
JULY 10, 2013
I shared the details of the retention and acquisition increases in my last two posts. Here are the details for share of wallet.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
JULY 10, 2013
I shared the details of the retention and acquisition increases in my last two posts. Here are the details for share of wallet.
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