Sat.Jun 26, 2010 - Fri.Jul 02, 2010

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VoC Best Practices: Part I

InMoment XI

No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.

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Service Untitled» Blog Archive » Customer service procedures and.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim.

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article thumbnail

VoC Best Practices: Part I

InMoment XI

No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.

Feedback 200
article thumbnail

VoC Best Practices: Part I

InMoment XI

No one benefits from the customer perception that all their valuable input is falling into a black hole, being collected for the sake of collection and not to spur real action. Below are a few best practices for reminding customers they are being heard and their feedback is valued and for proving to customers that their input is being put to use driving lasting change within your organization.

Feedback 200
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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Engage7 Product Updates

InMoment XI

New Features available late July include clickable/drillable charts, and new filter capabilities on standard reports.

Report 200
article thumbnail

Engage7 Product Updates

InMoment XI

New Features available late July include clickable/drillable charts, and new filter capabilities on standard reports.

Report 200