InMoment XI
SEPTEMBER 7, 2012
Do Automotive Captive Finance Companies Help Keep Customers Loyal? So you just bought your new Chevy Envoy or Toyota Corolla. You financed through GM Financial or Toyota Financial Services. Are you more likely to buy another GM or Toyota product as a result? For the auto companies and dealers, financing through a captive finance company. View Article.
Service Untitled
SEPTEMBER 5, 2012
Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing. The leadership role, as well as the emotional tone and empathy a customer service agent can impart upon a customer, is what can make a lasting impression that may either result in the consumer moving on to the next company and competition or singing a com
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Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
InMoment XI
SEPTEMBER 7, 2012
Lawsuits can have tremendous impacts. Most recently, the lawsuit of Apple against Samsung made headlines. I learned a lot from this story, and there’s actually some cool nerdy research stuff involved. Before I dive into the research stuff, it’s worth mentioning that I learned a lot more about smartphones. At least according to what I. View Article.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
SEPTEMBER 7, 2012
Do Automotive Captive Finance Companies Help Keep Customers Loyal? So you just bought your new Chevy Envoy or Toyota Corolla. You financed through GM Financial or Toyota Financial Services. Are you more likely to buy another GM or Toyota product as a result? For the auto companies and dealers, financing through a captive finance company.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
SEPTEMBER 7, 2012
Do Automotive Captive Finance Companies Help Keep Customers Loyal? So you just bought your new Chevy Envoy or Toyota Corolla. You financed through GM Financial or Toyota Financial Services. Are you more likely to buy another GM or Toyota product as a result? For the auto companies and dealers, financing through a captive finance company.
InMoment XI
SEPTEMBER 7, 2012
Lawsuits can have tremendous impacts. Most recently, the lawsuit of Apple against Samsung made headlines. I learned a lot from this story, and there’s actually some cool nerdy research stuff involved. Before I dive into the research stuff, it’s worth mentioning that I learned a lot more about smartphones. At least according to what I.
InMoment XI
SEPTEMBER 5, 2012
Many companies today are making a transition from traditional market research (MR) to more dynamic customer feedback initiatives like Voice of Customer (VoC). I started my market insights career in traditional market research and migrated almost seven years ago to VoC. In this sense, I have experienced many of the same changes that my clients face when migrating into the fast-paced world of VoC.
InMoment XI
SEPTEMBER 5, 2012
Many companies today are making a transition from traditional market research (MR) to more dynamic customer feedback initiatives like Voice of Customer (VoC). I started my market insights career in traditional market research and migrated almost seven years ago to VoC. In this sense, I have experienced many of the same changes that my clients face when migrating into the fast-paced world of VoC.
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InMoment XI
SEPTEMBER 5, 2012
Many companies today are making a transition from traditional market research (MR) to more dynamic customer feedback initiatives like Voice of Customer (VoC). I started my market insights career in traditional market research and migrated almost seven years ago to VoC. In this sense, I have experienced many of the same changes that my clients face when migrating into the fast-paced world of VoC.
InMoment XI
SEPTEMBER 4, 2012
This afternoon we released the findings of our 2012 Customer Experience Payback Study. With all the buzz around the importance of elevating the customer experience, one can’t help but think… is it worth it? The study answers that question. We went back and interviewed customers of five year old vehicles to see what they did. View Article.
InMoment XI
SEPTEMBER 4, 2012
This afternoon we released the findings of our 2012 Customer Experience Payback Study. With all the buzz around the importance of elevating the customer experience, one can’t help but think… is it worth it? The study answers that question. We went back and interviewed customers of five year old vehicles to see what they did.
InMoment XI
SEPTEMBER 4, 2012
This afternoon we released the findings of our 2012 Customer Experience Payback Study. With all the buzz around the importance of elevating the customer experience, one can’t help but think… is it worth it? The study answers that question. We went back and interviewed customers of five year old vehicles to see what they did.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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Brad Cleveland Blog
SEPTEMBER 7, 2012
Brad explains how successful organizations cultivate profitable relationships. Steps include understanding your customers, interacting with them personally, segmenting them sensibly, retaining the right customers, anticipating customers needs and offering solutions, increasing the value you provide, presenting a “single face” for your customers, creating business rules to automate processes, empowering your employees, and others.
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