Connecting Brands, Leaders, Employees, and Customers
February 24, 2016
I’m happy to announce the kick-off of our #IntensifyEmotion campaign. It’s part of our celebration of 2016 as “The Year of Emotion.” Visit our Intensify Emotion™ page for valuable resources, and to learn how you can participate in our $1,000 challenge (and potentially win an Amazon gift card).
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
Customer Experience Matters® 