4 Keys to Transforming Your CX Program to an ROI-Focused, Revenue Generating Machine
JULY 4, 2022
2022 is being branded as “ The Year of the Squeeze. ” Challenging economic conditions that are bordering on a recession have forced businesses to either raise prices, cut costs, or a combination of both. And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program.