InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
Service Untitled
MARCH 19, 2012
Here in sunny South Florida, real estate is booming again, but there are definitely new rules when it comes to new construction. Builders who have been lucky enough to survive the economic real estate plunge are slowly emerging again with new and improved products. Home buyers are more concerned with advanced energy, the use of efficient materials, and builders who understand their desire to conserve the environment.
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Pretium Solutions
MARCH 21, 2012
Lisa, our Vice President of Marketing, is having some issues. She is not getting along very well with some other members of the executive team, and she seems to be executing on her own agenda. She could probably benefit from some executive coaching. Our IT Manager, Thad, can’t seem to relate to his employees. For months now, he has been terse and angry when responding to their requests for direction and guidance.
Customer Interactions
MARCH 21, 2012
'In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, examines the future of Command and Control in the UK and asks what lessons might be learned by the emergency services from practitioners in the security world.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
MARCH 22, 2012
Today’s “Lighter Side” illustrates a couple of important points for the car industry. We know from research we have done that if a customer experiences a problem with their vehicle or has had a bad sales or service experience, how well a dealer responds to that customer’s concern can either positively or negatively impact customer.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores. View Article.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores.
InMoment XI
MARCH 20, 2012
Typically when I sit down to write material for The Ride, I have a pre-conceived notion of what might be a possible hypothesis to explore that could be worth sharing with you. In this case, my thought was that with higher volumes associated with the spring and early summer selling season, that customer experience scores.
InMoment XI
MARCH 19, 2012
in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place. The challenge (and the reward) lies in quickly analyzing feedback to identify customer insights and share them with the people who can do something about it. Here are some examples from Allegiance customers.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
MARCH 19, 2012
in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place. The challenge (and the reward) lies in quickly analyzing feedback to identify customer insights and share them with the people who can do something about it. Here are some examples from Allegiance customers.
InMoment XI
MARCH 19, 2012
in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place. The challenge (and the reward) lies in quickly analyzing feedback to identify customer insights and share them with the people who can do something about it. Here are some examples from Allegiance customers.
Pretium Solutions
MARCH 21, 2012
Lisa, our Vice President of Marketing, is having some issues. She is not getting along very well with some other members of the executive team, and she seems to be executing on her own agenda. She could probably benefit from some executive coaching. Our IT Manager, Thad, can’t seem to relate to his employees. For months now, he has been terse and angry when responding to their requests for direction and guidance.
Pretium Solutions
MARCH 21, 2012
Lisa, our Vice President of Marketing, is having some issues. She is not getting along very well with some other members of the executive team, and she seems to be executing on her own agenda. She could probably benefit from some executive coaching. Our IT Manager, Thad, can’t seem to relate to his employees. For months now, he has been terse and angry when responding to their requests for direction and guidance.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Pretium Solutions
MARCH 21, 2012
Lisa, our Vice President of Marketing, is having some issues. She is not getting along very well with some other members of the executive team, and she seems to be executing on her own agenda. She could probably benefit from some executive coaching. Our IT Manager, Thad, can’t seem to relate to his employees. For months now, he has been terse and angry when responding to their requests for direction and guidance.
Pretium Solutions
MARCH 21, 2012
Lisa, our Vice President of Marketing, is having some issues. She is not getting along very well with some other members of the executive team, and she seems to be executing on her own agenda. She could probably benefit from some executive coaching. Our IT Manager, Thad, can’t seem to relate to his employees. For months now, he has been terse and angry when responding to their requests for direction and guidance.
Pretium Solutions
MARCH 18, 2012
Of course, your first call resolution numbers are very important to you and your call centre. After all, you have worked very hard to achieve your first call resolution targets. Not only will good first call resolution results save your company money, they also suggest a better outcome for your customer. So it just follows that good first call resolution performance should improve your Customer Satisfaction (CSAT) scores and NPS scores, right?
Pretium Solutions
MARCH 18, 2012
Of course, your first call resolution numbers are very important to you and your call centre. After all, you have worked very hard to achieve your first call resolution targets. Not only will good first call resolution results save your company money, they also suggest a better outcome for your customer. So it just follows that good first call resolution performance should improve your Customer Satisfaction (CSAT) scores and NPS scores, right?
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Pretium Solutions
MARCH 18, 2012
Of course, your first call resolution numbers are very important to you and your call centre. After all, you have worked very hard to achieve your first call resolution targets. Not only will good first call resolution results save your company money, they also suggest a better outcome for your customer. So it just follows that good first call resolution performance should improve your Customer Satisfaction (CSAT) scores and NPS scores, right?
Pretium Solutions
MARCH 18, 2012
Of course, your first call resolution numbers are very important to you and your call centre. After all, you have worked very hard to achieve your first call resolution targets. Not only will good first call resolution results save your company money, they also suggest a better outcome for your customer. So it just follows that good first call resolution performance should improve your Customer Satisfaction (CSAT) scores and NPS scores, right?
Pretium Solutions
MARCH 18, 2012
Of course, your first call resolution numbers are very important to you and your call centre. After all, you have worked very hard to achieve your first call resolution targets. Not only will good first call resolution results save your company money, they also suggest a better outcome for your customer. So it just follows that good first call resolution performance should improve your Customer Satisfaction (CSAT) scores and NPS scores, right?
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