Sat.Nov 12, 2022 - Fri.Nov 18, 2022

Evolution of Customer Experience in E-Commerce 2023


The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites.

Holiday Customer Service and Why Sometimes the Best Gifts Cost Nothing

Call Experts

Investing in a holiday customer service plan is essential to growing your business. 52% of consumers say they have made an additional purchase from a company after a positive customer service experience.


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Guide to Improving Customer Service and Experience

CSM Magazine

When it comes to modern business, there are a lot of moving parts. With so many things you have to do to be successful, it can feel like an uphill battle to own any business.

Anticipate Your Customers’ Next Best Experiences

Forrester Digital Transformation

The future of experiences will be driven by analytics, and many of them will be anticipatory. Age of the Customer AI Insights customer experience Customer Insights digital design

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips


How to Improve Customer Service. A Complete Guide of Tools, Tech & Tips. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you.

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How Do I Make Customer Success More Personal?


Customer success managers have their work cut out for them when it comes to retaining and growing customers. It takes a lot of hard work to draw customers into your company in the first place, so you must work to keep those customers more than satisfied once they decide to work with you.

Improving Customer Support with Mobile Screen Mirroring


Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support is mission-critical. However, providing customer support for issues that occur on smartphones is very challenging.

The best customer review management software for local businesses


In our increasingly digital world, online reviews have become the backbone of digital marketing campaigns. The way a business approaches customer review management can directly impact and improve its reputation and branding.

Strategies for Scaling Customer Service Teams

CSM Magazine

An effective customer service team is the backbone of any successful company. When a business is ready to scale, it must ensure that its customer service department can grow in tandem.

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

Customer Experience Management in The Metaverse


You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality wedding — there's been no shortage of news.

A Complete Guide to Omnichannel Customer Service


A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more.

5 Ways to Ensure Your Support Organization is Ready for the Holiday Rush


The holiday season is a busy time for every team, but the unsung heroes of the holiday season are without a doubt the service organization.

Use DialogFlow Analytics And Training To Improve Your Chatbot Performance


Last Updated on November 18, 2022 Conversational experiences, where you talk to a system and the system talks back, can be difficult to build. If you have built a chatbot, or are considering building a chatbot, the name DialogFlow would have appeared right at the top of your Google Search bar.

CCO + CMO: A Winning Partnership for Accelerated CX Growth

Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.

WFM ROI: Why You Need Workforce Management Software Now


“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. .

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Why are Contact Centres Adopting a Digital-First Strategy?


The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands , only sitting behind better deals and superior product quality. A positive customer service experience makes 94% of consumers more likely to purchase.

The Problem Pause

Adrian Swinscoe

Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]. The post The Problem Pause first appeared on Adrian Swinscoe


Don’t Let a Process Get In the Way of Making Smart – Even Common Sense – Decisions

Shep Hyken

Here is another customer service horror story about a woman who was so fixated on a process that it almost cost her “customer” his life. . My friend Jerry went to the emergency room of his local hospital. He was in excruciating pain. Something in his abdominal area was not right.

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

What Labor Shortage? Use Robots

The DiJulius Group

Today the U.S. has 3.4 million fewer workers participating in the job market compared to before the pandemic. Businesses have tried numerous strategies to cope with the lack of human labor—everything from reducing their operating hours to raising wages, to offering four-day work weeks.

The Future Contact Centre – How CCaaS Providers Can Deliver Digital with a Single Partnership


As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth.

Facebook marketing: everything you need to know


When you’re actively marketing your business online, social media platforms like Facebook can’t be ignored. Millions of people use Facebook daily, which makes it an ideal place to raise awareness about your business and turn your audience into customers.

Rising Support Demand Reduces Revenue – State of Support Part 1


Support demand is rapidly and continuously increasing and few businesses are prepared to address the rising needs of their customers. According to TeamSupport’s State of Support report for 2022 , overall support demand is rising at an average rate of 11%.

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

Tips On How To Maximize Your Call Center ROI


In today's business world, it is more important than ever to make sure that you are getting the most out of your investment in contact center intelligence.

How CCaaS Providers are Increasing Customer Value with Digital-First Partnerships


There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the issue is complex or urgent.

Ways to Measure Agent Performance to Boost Productivity

Zonka Feedback

Customer Service Agents are the heart of any organization. They might not be the decision-makers or the ones pulling the ropes but they are definitely the ones interacting with the customers and being out there as the face of the company.

How AI Image Recognition Is Transforming eCommerce Marketplaces


Image recognition is transforming the way online users shop for products. In the past, you had to physically go and look for products that you wanted to buy that looked similar to something you wanted. Machine learning and data science have turned this model on its head. Digital CX AI

Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!