InMoment XI
JUNE 19, 2013
For today’s Ride posting, I turn to my long time colleague, Ed Stalling, who has a personal and touching tale on the role of technology vs. people – a great lesson that can be applied in organizations, dealerships, as well as in our personal lives. When mom. View Article.
Horizon CX
JUNE 17, 2013
'I like pizza. I think I’m among a majority of people who do. And, pizza I would say is as much a commodity as coffee—although people certainly have their preferences and favorites for sure. While I’m not here to debate the nutritional merits of pizza, I will admit that I have this craving I must satisfy every couple of weeks. Therefore, pizza has been a regular element of my diet.
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Customer Interactions
JUNE 20, 2013
'Your Video Management System (VMS) is likely the most demanding application running on your network. Chances are no other application takes up more bandwidth. And if you’re recording video 24/7 (like most organizations do) your VMS is eating up even more bandwidth with high bit rate video. Here are three tips for taming the VMS beast. Recorder throttling – By capping the overall bandwidth consumption for each recorder, you can control the effect of each one (and the associated camer
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JUNE 19, 2013
For today’s Ride posting, I turn to my long time colleague, Ed Stalling, who has a personal and touching tale on the role of technology vs. people – a great lesson that can be applied in organizations, dealerships, as well as in our personal lives. When mom.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JUNE 17, 2013
Last month I shared several interesting findings regarding the saving and planning behaviors of near and recent retirees. Today, however, I’m going to take a step back and ask, “Is there even such a thing as ‘retirement age’ anymore?” According to the latest findings of the 2013 Maritz Research Retirement Study (which were recently reported. View Article.
InMoment XI
JUNE 17, 2013
Last month I shared several interesting findings regarding the saving and planning behaviors of near and recent retirees. Today, however, I’m going to take a step back and ask, “Is there even such a thing as ‘retirement age’ anymore?” According to the latest findings of the 2013 Maritz Research Retirement Study (which were recently reported.
InMoment XI
JUNE 17, 2013
Last month I shared several interesting findings regarding the saving and planning behaviors of near and recent retirees. Today, however, I’m going to take a step back and ask, “Is there even such a thing as ‘retirement age’ anymore?” According to the latest findings of the 2013 Maritz Research Retirement Study (which were recently reported.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
JUNE 19, 2013
In the early days, Voice of Customer was all about data collection, gathering customer feedback and creating engagement with customers. Analytics became important next as companies were trying to understand what the collected data might mean for the future of their businesses. Along with this, the ability to share data with others and integrate with other systems such as CRM and financial systems became the focus.
InMoment XI
JUNE 19, 2013
In the early days, Voice of Customer was all about data collection, gathering customer feedback and creating engagement with customers. Analytics became important next as companies were trying to understand what the collected data might mean for the future of their businesses. Along with this, the ability to share data with others and integrate with other systems such as CRM and financial systems became the focus.
InMoment XI
JUNE 19, 2013
In the early days, Voice of Customer was all about data collection, gathering customer feedback and creating engagement with customers. Analytics became important next as companies were trying to understand what the collected data might mean for the future of their businesses. Along with this, the ability to share data with others and integrate with other systems such as CRM and financial systems became the focus.
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