Sat.Apr 13, 2013 - Fri.Apr 19, 2013

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Suit. Tie. Tennis Shoes??

InMoment XI

Dress shirt. Check. Tie. Check. Suit. Check. Tennis shoes. Check. Tennis shoes?? That was my reaction a couple weeks ago at a funeral I attended. He was an old high school classmate I hadn’t seen in—well, I’m not going to tell you how many years because it reminds me that I’m not that young anymore. . View Article.

Retail 200
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When the Desire to Serve Shines Through

Customer Interactions

'The good thing about recognition programs is that they provide an opportunity to shine the spotlight on outstanding people. At the same time, however, there are many deserving individuals who often go unnoticed even though they are just as deserving. I’ve noticed this with our annual 9-1-1 recognition program, PSAPs Finest, which awards winners each year in four categories: Director, Line Supervisor, Technician, and Telecommunicator of the year.

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The Components of a Good Forecast

Brad Cleveland Blog

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Suit. Tie. Tennis Shoes??

InMoment XI

Dress shirt. Check. Tie. Check. Suit. Check. Tennis shoes. Check. Tennis shoes?? That was my reaction a couple weeks ago at a funeral I attended. He was an old high school classmate I hadn’t seen in—well, I’m not going to tell you how many years because it reminds me that I’m not that young anymore. .

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Suit. Tie. Tennis Shoes??

InMoment XI

Dress shirt. Check. Tie. Check. Suit. Check. Tennis shoes. Check. Tennis shoes?? That was my reaction a couple weeks ago at a funeral I attended. He was an old high school classmate I hadn’t seen in—well, I’m not going to tell you how many years because it reminds me that I’m not that young anymore. .

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Video: Improving the Customer Experience: Lessons from Nespresso

InMoment XI

I had occasion to be in our Wiesbaden, Germany office last week and the conversation turned to who’s delivering a great customer experience in Europe. One company that came up was Nespresso. What are they doing and what can we apply to the automotive industry? This week’s Ride takes a look. Let me know what.

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Improving the Customer Experience: Lessons from Nespresso

InMoment XI

I had occasion to be in our Wiesbaden, Germany office last week and the conversation turned to who’s delivering a great customer experience in Europe. One company that came up was Nespresso. What are they doing and what can we apply to the automotive industry? This week’s Ride takes a look. Let me know what.

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Five Steps Toward More Actionable Customer Data

InMoment XI

Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.

Data 200
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Five Steps Toward More Actionable Customer Data

InMoment XI

Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.

Data 200
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

Five Steps Toward More Actionable Customer Data

InMoment XI

Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.

Data 200
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The Components of a Good Forecast

Brad Cleveland Blog