Sat.Feb 04, 2023 - Fri.Feb 10, 2023

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What’s your customer’s love language? Disruptive questions will tell you.


As a customer, there’s nothing better than working with a CSM who really “gets you.” ” Someone who understands your needs and knows what your perfect business review looks like. However, the path to achieving that idyllic customer relationship isn’t always straightforward.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)


The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues.


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VIDEO: The Three Levels of Personalization in CX


Personalization flows from the customer access strategy and how the customer is treated when they interact with the organization. The post VIDEO: The Three Levels of Personalization in CX appeared first on NobelBiz®. Blog Insights

Video 52
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How AI Drives Digital Customer Success


By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. It wasn’t long ago that the notion of tech-powered superintelligence supporting our day-to-day lives was the stuff of sci-fi.

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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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The Future of Customer Service: A Look at Technology

Advantage Communications

The customer service industry is undergoing a profound transformation, driven by rapid technological innovation.

More Trending

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What is Voice of the Customer? [+ how to get data analysis]?


With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction.

Analysis 423
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What Elephants and Customer Experiences Have in Common

CSM Magazine

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences?

Brands 52
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Guest blog: 5 Customer Experience Trends for Financial Institutions in 2023


To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best strategies to achieve that is tracking and keeping up with emerging industry trends.

Financial 190
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Data should be at the heart of customer experience

My Customer

It's vital that CX teams collect the right customer data and use it correctly. Shutterstock, Inc. Todays’ CX teams can’t afford to remain. 9th Feb 2023 By Katherine Somers Campaigns and Content Manager

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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5 Ways Inspection Software Helps Hotels


How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022. Hospitality Inspection Software

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Does Who’s Driving the CX Bus Make A Difference?

InMoment XI

The success of your CX effort is determined not only by where it lives within your organization, but also by who’s heading up the program and driving its goals, actions, and direction within your company.

Sports 295
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How Your Executive Team Can Ignite Enthusiasm for Your New Company Vision


Rapid market changes are being witnessed in many industries, forcing many companies to adopt a brand new company vision. Just see how […

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Seven Ways to Show Your Employees Some Love on Valentine’s Day


If you show your employees a little love this Valentine’s Day, they will reciprocate with a little love for you, your company, and your customers.

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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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Have Research Insights Collecting Dust? Here's How to Activate Them

dscout People Nerds

Sharing research insights doesn’t mark the end of your UX journey. See how to activate those insights and make a real impact

How To 104
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5 Effective Call Control Strategies for Contact Center Agents

Myra Golden

Controlling phone calls; getting your average handle time down, known as AHT, comes down to emotional intelligence. You must understand your customer’s experience and relay that understanding to them. Knowing how they feel and how they see things is crucial.

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Why The Metaverse Will Matter For Customer Experience (CX)

The DiJulius Group

According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. FOMO (fear of missing out), anyone?

Groups 103
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Amazing Business Radio: Scot Pickerill


Top Takeaways: Continuous improvement means identifying friction points and reaching out to every department involved in the process to develop a plan to correct the issue and keep it from happening in the future.

Insurance 127
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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The Preprint Citation Index: linking preprints to the trusted Web of Science ecosystem


After many months of planning, we are launching the Preprint Citation Index , a multidisciplinary collection of preprints from leading repositories that helps researchers stay current with the newest research while maintaining confidence in the resources they rely on.

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Here’s What’s New From February 2023 || Kommunicate Product Updates


Last Updated on February 9, 2023 New year, and new beginnings. We added some exciting features to our product in the month of January, and here is a quick update. Bots page gets an overhaul: Our “Bots” page got a revamp to give our users more clarity on how effective the bot has been after [.]

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ChurnZero earns G2 Best Software awards for 2023


Washington, D.C., February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2.

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The MVPs of Customer Success Metrics (Most Valuable Performance Indicators)


There are an overwhelming amount of metrics that you can measure to track customer success. So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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Stats that Show the Value of Live Chat


Live chat has taken off as one of the most critical customer service communications channels. The latest stats suggest that every company should offer live chat as part of their service mix.

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Benefits of a Balanced Scorecard for Performance Management 


Balanced scorecards provide a holistic view of an organization’s site, program, department, team, or employee performance.

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Top 5 Customer Service & CX Articles for the Week of February 6, 2023


Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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Evaluating Who Should Own Saas Renewals


Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? It’s an important question to answer, as it can make all the difference in customer retention and long-term success.

Sales 74
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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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Automated Data Labeling vs Manual Data Labeling


Artificial intelligence (AI) continues to push the boundaries of our technological capabilities. One radically transformative AI field is computer vision, where computers and systems construct meaning from the visual information around them.

Data 71
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Unlocking the Power of CDP and Identity: A Replacement for Your DMP


Data management platforms (DMPs) have traditionally served as the backbone of many organizations’ adtech strategy.

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Forrester: Optimove’s Total Economic Impact


The post Forrester: Optimove’s Total Economic Impact appeared first on Optimove. library