Sat.Jul 20, 2013 - Fri.Jul 26, 2013

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Fake Reviews – Now Things are Getting Serious

InMoment XI

This week I saw an interesting article in Automotive News here. It talks about Edmunds.com suing a social media reputation management firm for allegedly posting false reviews for 25 of its automotive dealer clients at Edmunds.com. If you don’t know Edmunds, it is one of the premier automobile review sites and they also have a.

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Extending Security Technology From the Control Room to the Field

Customer Interactions

'“Waze has me home in 23 minutes and 58 seconds,” I reply to my wife’s “When do you expect to be home?” text message. We live in an age of instant situational awareness. Anytime. Anywhere. Knowing where to go, the best way to get there, even the best option to pick up dinner along the way, is at the tip of our fingers. So, this got me thinking.

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Service Level vs. Quality

Brad Cleveland Blog

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Fake Reviews – Now Things are Getting Serious

InMoment XI

This week I saw an interesting article in Automotive News here. It talks about Edmunds.com suing a social media reputation management firm for allegedly posting false reviews for 25 of its automotive dealer clients at Edmunds.com. If you don’t know Edmunds, it is one of the premier automobile review sites and they also have a.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Fake Reviews – Now Things are Getting Serious

InMoment XI

This week I saw an interesting article in Automotive News here. It talks about Edmunds.com suing a social media reputation management firm for allegedly posting false reviews for 25 of its automotive dealer clients at Edmunds.com. If you don’t know Edmunds, it is one of the premier automobile review sites and they also have a.

More Trending

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Road Warriors’ Problems

InMoment XI

I travel a fair amount. Being a Platinum member with two airlines, I am painfully aware of what irks me about the airlines and hotels where I stay. One of my biggest desires is just for service providers to be consistent.

Airlines 200
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Road Warriors’ Problems

InMoment XI

I travel a fair amount. Being a Platinum member with two airlines, I am painfully aware of what irks me about the airlines and hotels where I stay. One of my biggest desires is just for service providers to be consistent.

Airlines 200
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Going Undercover

InMoment XI

My wife and I set aside Friday night to just relax on the couch. We have two young kids and are both busy, so this doesn’t happen often enough. We were going to watch a movie, but nothing seemed to hit the mark. There are no good movies out right now—trust me. So we decided.

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Going Undercover

InMoment XI

My wife and I set aside Friday night to just relax on the couch. We have two young kids and are both busy, so this doesn’t happen often enough. We were going to watch a movie, but nothing seemed to hit the mark. There are no good movies out right now—trust me. So we decided.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Going Undercover

InMoment XI

My wife and I set aside Friday night to just relax on the couch. We have two young kids and are both busy, so this doesn’t happen often enough. We were going to watch a movie, but nothing seemed to hit the mark. There are no good movies out right now—trust me. So we decided.

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Service Level vs. Quality

Brad Cleveland Blog