InMoment XI
MARCH 13, 2013
Earlier this year, I hired an employee via sms text. I heard about him from a trusted mentor who vouched for his skill set and work ethic. This made the decision to hire him a simple one. If I were to bring him in for an interview with my team, it would only cost time and money, both of which I do not have. This demonstrates the value of a promoter.
Very Best Service
MARCH 9, 2013
'The customer service "great rotation " is inspired from the investment community''s current hot topic whereby worldwide money managers may reallocate part of their assets towards more risky investments, for example switching from fixed income instruments to equities. This is done in order to benefit from higher equity yields especially given that interest rates will have to stay low for a while to fuel the economic recovery.
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Customer Interactions
MARCH 14, 2013
'The one thing that comes up time and time again is the need for more PSIM education. Frost & Sullivan first identified a PSIM education gap in its June 2012 report on the global PSIM market. Coincidently, the report came out just a few weeks after my first PSIM workshop. IMS reiterated the need to improve awareness and dispel confusion about PSIM in its market report, released shortly thereafter.
Brad Cleveland Blog
MARCH 14, 2013
I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers can do short of a rant on twitter (see tip 12), to get better service when interacting with organizations. Here are a dozen recommendations: 1. Be prepared. Know what you want and have relevant information ready (account information, statements, etc.). 2.
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InMoment XI
MARCH 13, 2013
Earlier this year, I hired an employee via sms text. I heard about him from a trusted mentor who vouched for his skill set and work ethic. This made the decision to hire him a simple one. If I were to bring him in for an interview with my team, it would only cost time and money, both of which I do not have. This demonstrates the value of a promoter.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 12, 2013
In the development of a Customer Experience program, quite often we focus on the touch points and experiences through our own eyes and the defined process we expect the customer to follow. Alternatively, we define programs based on some kind of industry standard or link it to results of club studies that are used as. View Article.
InMoment XI
MARCH 12, 2013
In the development of a Customer Experience program, quite often we focus on the touch points and experiences through our own eyes and the defined process we expect the customer to follow. Alternatively, we define programs based on some kind of industry standard or link it to results of club studies that are used as.
InMoment XI
MARCH 12, 2013
In the development of a Customer Experience program, quite often we focus on the touch points and experiences through our own eyes and the defined process we expect the customer to follow. Alternatively, we define programs based on some kind of industry standard or link it to results of club studies that are used as.
Brad Cleveland Blog
MARCH 14, 2013
I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers can do short of a rant on twitter (see tip 12), to get better service when interacting with organizations. Here are a dozen recommendations: 1. Be prepared. Know what you want and have relevant information ready (account information, statements, etc.). 2.
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Customer Interactions
MARCH 11, 2013
'Take a look around and watch the people walking down the street, lost in their smart phones, listening to music, talking on the go, checking email. It’s clear we are all more connected than ever before. But for the most part, we are also in a constant state of data overload. Think about it – How many emails do you receive that either get deleted immediately or simply fall into the abyss of the unread?
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