Sat.Nov 24, 2012 - Fri.Nov 30, 2012

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Facebook and Privacy: Oops I Did It Again

InMoment XI

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes). These announcements always seem to raise concerns among Facebook’s billions of users – perhaps because people aren’t sure of what the privacy policy is in the first.

Policies 200
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Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

Service Untitled

Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location. So how does all of this compare with the Jupiter Beach Resort & Spa located in Jupiter, Florida on a beautiful Thanksgiving afternoon?

Course 56
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9 Ways PSIM Can Help Companies Cope with Security Growing Pains

Customer Interactions

'Some companies grow the old fashioned way (organically). Others expand their footprint through mergers and acquisitions. Either way, companies can face “growing pains” when it comes to managing security operations. For example, companies that grow organically tend to add physical security systems with each changing of the guard, as new management comes in.

Company 32
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Facebook and Privacy: Oops I Did It Again

InMoment XI

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes). These announcements always seem to raise concerns among Facebook’s billions of users – perhaps because people aren’t sure of what the privacy policy is in the first.

Policies 200
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Facebook and Privacy: Oops I Did It Again

InMoment XI

Last week Facebook once again announced that it is making changes to its privacy policy (specifically, it is making changes about how users can vote on policy changes). These announcements always seem to raise concerns among Facebook’s billions of users – perhaps because people aren’t sure of what the privacy policy is in the first.

Policies 200

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Compare Your CX Program with the Best in Financial Services – Free Webinar

InMoment XI

In the competitive world of financial services, a good customer experience (CX) program can create millions of dollars more in revenue, and make its program leaders look like rock stars. How does your program stack up against the best in the financial services industry, and what are the practical next steps to 'level-up' your program? To find out, join us for our complimentary webinar on Tuesday, December 11.

Financial 200
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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. Part of their success can be credited to one simple mantra – “Radar On – Antenna Up.” This means seeking out the customers unanticipated and unvoiced needs.

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Explosive-Sniffing Mice and Other Homeland Security Tech Innovations

Customer Interactions

'Last week, I attended the 2nd Israel Homeland Security (HLS) conference in Tel Aviv. I was in good company. Over 2,000 government ministers, mayors, police chiefs, heads of intelligence organizations and homeland security companies were there as well, representing every corner of the world and every key sector – from cities, seaports and airports to critical infrastructure.