Sat.May 04, 2013 - Fri.May 10, 2013

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They’re All Mobile Surveys Now

InMoment XI

Like mobile in general, mobile surveys have gotten major ink lately. Rightly so. They provide a lot of value. They help us reach target audiences at more contextually relevant times and in more contextually relevant places. They also help us collect feedback about increasingly important mobile interactions. With our partner OnePoint Global, we’re capitalizing on this value alongside many others in the customer experience and loyalty world.

Survey 266
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Consumer Reports says Apple does customer service better

Service Untitled

'The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. The survey included 6,313 owners of PCs and laptops and explored their experiences with technical service over the past year via telephone, online communication, and in-store help.

Report 82
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PSIM: Four Bold Predictions

Customer Interactions

'Over the last year, PSIM solutions have gained substantial traction, and industry analysts, such as Frost & Sullivan, are predicting exponential growth. As someone who runs educational PSIM workshops around the U.S., I’d like to think these sessions have enlightened those attending. But, they’ve equally enlightened me about the types of challenges that organizations face, and how PSIM can help.

Banking 40
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Supporting Every Channel of Communication

Brad Cleveland Blog

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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It’s the Little Things

InMoment XI

I mentioned a few weeks ago about Terry O’Reilly (@terryoinfluence) and his radio show on CBC called ‘Under the Influence.’ This past week’s episode was entitled ‘It’s the Little Things‘ and it talked about the small things companies do to differentiate themselves in an increasingly crowded marketplace. Customers notice which helps endear them to the brand which, View Article.

Brands 200

More Trending

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It’s the Little Things

InMoment XI

I mentioned a few weeks ago about Terry O’Reilly (@terryoinfluence) and his radio show on CBC called ‘Under the Influence.’ This past week’s episode was entitled ‘It’s the Little Things‘ and it talked about the small things companies do to differentiate themselves in an increasingly crowded marketplace. Customers notice which helps endear them to the.

Company 200
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They’re All Mobile Surveys Now

InMoment XI

Like mobile in general, mobile surveys have gotten major ink lately. Rightly so. They provide a lot of value. They help us reach target audiences at more contextually relevant times and in more contextually relevant places. They also help us collect feedback about increasingly important mobile interactions. With our partner OnePoint Global, we’re capitalizing on this value alongside many others in the customer experience and loyalty world.

Survey 200
article thumbnail

They’re All Mobile Surveys Now

InMoment XI

Like mobile in general, mobile surveys have gotten major ink lately. Rightly so. They provide a lot of value. They help us reach target audiences at more contextually relevant times and in more contextually relevant places. They also help us collect feedback about increasingly important mobile interactions. With our partner OnePoint Global, we’re capitalizing on this value alongside many others in the customer experience and loyalty world.

Survey 200
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We Are All Used People

InMoment XI

The CASRO Management Conference created many thoughtful discussions and a few laughs. I enjoyed hearing Ralph Maurer say that just because you can make a dog jump doesn’t mean people want a jumping dog, in reference to aligning products to the market. Doug Guion stuck to the silly animal tricks theme with his analogy that.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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We Are All Used People

InMoment XI

The CASRO Management Conference created many thoughtful discussions and a few laughs. I enjoyed hearing Ralph Maurer say that just because you can make a dog jump doesn’t mean people want a jumping dog, in reference to aligning products to the market. Doug Guion stuck to the silly animal tricks theme with his analogy that.

article thumbnail

We Are All Used People

InMoment XI

The CASRO Management Conference created many thoughtful discussions and a few laughs. I enjoyed hearing Ralph Maurer say that just because you can make a dog jump doesn’t mean people want a jumping dog, in reference to aligning products to the market. Doug Guion stuck to the silly animal tricks theme with his analogy that.

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Supporting Every Channel of Communication

Brad Cleveland Blog