Sat.Dec 24, 2022 - Fri.Dec 30, 2022

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23 Ways to Create an Amazing Experience In 2023

Shep Hyken

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience.

Fashion 98
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CX Index: Cracking the Code in Your Customer Experience Strategy

ClearAction

CX Index: Cracking the Code in Your Customer Experience Strategy Lynn Hunsaker. The CX Index measures customer experience among brands in 13 industries.

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9 Of The Best Books On Customer Service That You Can’t Miss

kommunicate

Last Updated on December 27, 2022 “If you are not taking care of your customer, your competitor will.” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! This is where reading some best books on customer service can be your savior!

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Tips for Creating or Revising Your Customer Success Journey Map

ClientSuccess

Road Map Vectors by Vecteezy. At the heart of any successful customer relationship is a clear and well-defined path to customer success. This means implementing best practices in areas such as product training, initial relationship cadence, and real-time support.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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3 top ways to communicate better with customers

Beyond the Arc

The age of customer experience is entering a new dimension: Emotion is the new Brand. Creating emotional connections across the entire customer journey is more critical than ever – especially for written communications. Yet many companies struggle with bridging that gap.

More Trending

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Are You Gaslighting Your Customers?

Blake Morgan

The 2022 word of the year is gaslighting, or manipulating or deceiving someone. Gaslighting is common in the customer experience when brands try to convince their customers of a different truth or ignore their problems.

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Are you getting these 3 critical things from your customer feedback?

Centercode

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. Understandably so – a buggy product in a competitive marketplace is kryptonite to a successful launch.

Survey 52
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Three Secrets to Secure Budget for Customer Success and Fuel Durable Growth

Gainsight

Everyone in SaaS is battoning down the hatches and preparing for an economic storm. But now is the time to set yourself up for smooth sailing once we reach calmer waters. .

eBook 52
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4 Tactics for 2023: Building a Culture of Improvement in Your Contact Center Team

Amplifai Coaching Category

A daily gameplan has been created to help others lead like the best in 2023, based on the actions of top talent from the previous year.

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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We’re Making a List…Wrapping Up 2022 With Five InMoment Highlights You Won’t Want to miss!

InMoment XI

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures!

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How to Control Calls

Myra Golden Media

Customer service calls can sometimes get out of control. Upset and overtalkative callers take time and energy away from other customers and tasks. This is where practical call-control strategies come into play.

How To 105
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Amazing Business Radio: Amy Brown

Shep Hyken

The Power of Listening to Your Customers . Using Conversational Data to Enhance the Customer Experience . Shep Hyken interviews Amy Brown, founder and CEO of Authenticx , a software that listens, analyzes and activates customer voices at scale.

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Creating a Restaurant Customer Satisfaction Survey

Zonka Feedback

How significant is client satisfaction in the restaurant sector? If we said something was "super extremely very important," we wouldn't be exaggerating. Feedback Management

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Emotional Value Index (EVI): The Next Big Thing in CX Since the NPS

95% of purchasing decisions are emotion-based. This led to the creation of the EVI®, the Emotional Value Index. In this eBook, you will find all you need to know about how to measure and manage customer emotions and EVI® to grow your business.

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Delivering More Value Through Empowered Teams

Forrester Digital Transformation

Command, Control, And The Changing Workplace Organizational and people management has perennially been a favorite topic of writers and researchers. Even the Bible tells a story of how Moses’ father-in-law gave him advice about management and delegation of tasks!

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The best time to post on social media per platform

BirdEye

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. To maximize engagement, you’ll need to know when to post and why.

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How BlueStacks – A Gaming Platform, Processed Over 4.3 Million Messages Using Kommunicate’s Chatbots

kommunicate

Last Updated on December 24, 2022 The global gaming industry is huge. And by huge, we mean, extremely, extremely huge. The global gaming industry was valued at $202.6 Billion in the Year 2021.

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Ways to Take Restaurant Feedback

Zonka Feedback

Customer feedback is an amazing way to stay on top of your restaurant's pulse. Knowing whether your customers are satisfied or if there are areas to improve to the ongoing success of your restaurant.

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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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Connecting Amazon Redshift and RStudio on Amazon SageMaker

AWS Machine Learning Blog

Last year, we announced the general availability of RStudio on Amazon SageMaker , the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud.

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13 social media metrics you should be tracking

BirdEye

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging.

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Contact Center: The Benefits of Using Multichannel Communication

Helpware

In this guide, we’ll look at some of the benefits of a multichannel contact center. Use this information to make informed decisions for your business. Call Center Digital CX

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7 Best Chatbots in Healthcare That Enhance the Patient Experience

kommunicate

Last Updated on December 24, 2022 Chatbots have grown in popularity over the past few years, especially during the COVID-19 pandemic. They are completely transforming the way we live and are a leading force in almost all industries across the globe.

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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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Repetition, action, and accomplishment

Customer Enthusiast

Most sophisticated organizations have articulated a corporate mission, vision, or purpose statement and a set of core values. If you work for yourself or for a smaller company that has yet to contemplate its why and the root beliefs that guide employee behavior, then start there.

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2022H2 Amazon Textract launch summary

AWS Machine Learning Blog

Documents are a primary tool for record keeping, communication, collaboration, and transactions across many industries, including financial, medical, legal, and real estate.

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Guest Post: What is Customer Experience (CX), and How to Improve It?

Shep Hyken

This week, we feature an article by FrontLogix , a CX outsourcing company that provides customer engagement solutions at a lower cost. They explain what customer experience is, how a BPO can help you achieve CX excellence, and provide seven suggestions for where to focus your CX efforts.

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Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

Doing CX Right

The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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ChurnZero’s greatest hits of 2022

ChurnZero

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks.

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Wow! It’s Been an Interesting Year! This is What We Have Learned

Beyond Philosophy

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress into something new.

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5 Top Customer Service Articles of the Week 12-26-2022

Shep Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent.