Sat.Oct 20, 2012 - Fri.Oct 26, 2012

article thumbnail

Market Research: Cool Jobs in a Cool Industry

InMoment XI

What words come to mind when you think of Market Research? I recently posted that to college students in a market research class days before appearing as a guest speaker. After being introduced, I stood before them with downcast eyes and let one-minute of uncomfortable silence stand before slowly and quietly saying: “I. Am. A. View Article.

Marketing 200
article thumbnail

Building a successful business requires customer loyalty

Service Untitled

Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us because they were pleased, and then tell their friends and family how great we are. Loyalty comes with a number of perks, therefore pleasing everyone we can with a “wow” experience attracts more and more business.

Loyalty 70
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer service: cutting it short?

Very Best Service

'Customer service: Are you Cutting it short? In the field of customer service, the most important factor can be the unwritten contract with the customer. It is not so much about what is included in the small print to protect the interests of the company but more about the set of expectations and promises which have been sold to the customer. When it comes to crunch time, delivery to the customer must take into account the perceived value that has been portrayed and fulfil the company''s share of

article thumbnail

Security Essen – Then and Now

Customer Interactions

'If you’ve never been to Security Essen, it’s quite the experience. By far one of the largest trade fairs for security technology in the world, the event is a global security microcosm, attracting over 39,000 attendees from 115 countries. Security Essen takes place every two years. Prior to this year, my last trip to Security Essen was back in 2008.

Video 38
article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

The Attack of the Millennials: Halloween Edition

InMoment XI

If you remember the death of Elvis Presley, you’re not a member of a demographic group that seems to be getting a disproportionate amount of attention by automotive marketers. As I mentioned in last week’s posting I gave a presentation at Google’s Think Auto Conference on October 18th. My part focused on the top 10. View Article.

More Trending

article thumbnail

Market Research: Cool Jobs in a Cool Industry

InMoment XI

What words come to mind when you think of Market Research? I recently posed that to college students in a market research class days before appearing as a guest speaker. After being introduced, I stood before them with downcast eyes and let one-minute of uncomfortable silence stand before slowly and quietly saying: “I. Am. A.

Marketing 200
article thumbnail

The Attack of the Millennials: Halloween Edition

InMoment XI

If you remember the death of Elvis Presley, you’re not a member of a demographic group that seems to be getting a disproportionate amount of attention by automotive marketers. As I mentioned in last week’s posting I gave a presentation at Google’s Think Auto Conference on October 18th. My part focused on the top 10.

article thumbnail

The NY Yankees and Their Contribution to Understanding Customer Experience Programs

InMoment XI

The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed.

article thumbnail

Market Research: Cool Jobs in a Cool Industry

InMoment XI

What words come to mind when you think of Market Research? I recently posed that to college students in a market research class days before appearing as a guest speaker. After being introduced, I stood before them with downcast eyes and let one-minute of uncomfortable silence stand before slowly and quietly saying: “I. Am. A.

Marketing 200
article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

The Attack of the Millennials: Halloween Edition

InMoment XI

If you remember the death of Elvis Presley, you’re not a member of a demographic group that seems to be getting a disproportionate amount of attention by automotive marketers. As I mentioned in last week’s posting I gave a presentation at Google’s Think Auto Conference on October 18th. My part focused on the top 10.

article thumbnail

The NY Yankees and Their Contribution to Understanding Customer Experience Programs

InMoment XI

The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed.

article thumbnail

Complimentary Webinar Oct. 29: Customer Service in the Age of the Customer

InMoment XI

How do customer service execs strike the right balance of cost and quality in the new age of the customer? This is one of the questions addressed in the complimentary webinar Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA).

article thumbnail

Nothing to Get Shirty About

InMoment XI

Credit where credit is due. I received an offer by email from a well known retailer of menswear. Since I have bought their shirts before and since I really did need some new shirts I thought I would take a look. I will tell you the company at the end of this blog. Safe to. View Article.

Retail 200
article thumbnail

The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

article thumbnail

Complimentary Webinar Oct. 29: Customer Service in the Age of the Customer

InMoment XI

How do customer service execs strike the right balance of cost and quality in the new age of the customer? This is one of the questions addressed in the complimentary webinar Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA).

article thumbnail

Nothing to Get Shirty About

InMoment XI

Credit where credit is due. I received an offer by email from a well known retailer of menswear. Since I have bought their shirts before and since I really did need some new shirts I thought I would take a look. I will tell you the company at the end of this blog. Safe to.

Retail 200
article thumbnail

Complimentary Webinar Oct. 29: Customer Service in the Age of the Customer

InMoment XI

How do customer service execs strike the right balance of cost and quality in the new age of the customer? This is one of the questions addressed in the complimentary webinar Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA).

article thumbnail

Nothing to Get Shirty About

InMoment XI

Credit where credit is due. I received an offer by email from a well known retailer of menswear. Since I have bought their shirts before and since I really did need some new shirts I thought I would take a look. I will tell you the company at the end of this blog. Safe to.

Retail 200
article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

Persuasive Survey Design

InMoment XI

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. In my chapter Persuasive Survey Design in Allegiance’s book, Delivering Customer Intelligence, I discuss in detail how good survey programs designed f

Survey 200
article thumbnail

Persuasive Survey Design

InMoment XI

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. In my chapter Persuasive Survey Design in Allegiance’s book, Delivering Customer Intelligence, I discuss in detail how good survey programs designed f

Survey 200
article thumbnail

Persuasive Survey Design

InMoment XI

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. In my chapter Persuasive Survey Design in Allegiance’s book, Delivering Customer Intelligence, I discuss in detail how good survey programs designed f

Survey 200
article thumbnail

The NY Yankees and Their Contribution to Understanding Customer Experience Programs

InMoment XI

The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed. Suzuki. View Article.

article thumbnail

The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

article thumbnail

The NY Yankees and Their Contribution to Understanding Customer Experience Programs

InMoment XI

The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed. Suzuki.

article thumbnail

The NY Yankees and Their Contribution to Understanding Customer Experience Programs

InMoment XI

The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed. Suzuki.

article thumbnail

Mobile research: Keeping the paparazzi out

InMoment XI

Do you believe mobile research has “arrived?” I do. Others may as well. According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Smartphones are becoming. View Article.

Report 200
article thumbnail

Mobile research: Keeping the paparazzi out

InMoment XI

Do you believe mobile research has “arrived?” I do. Others may as well. According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Smartphones are becoming.

Report 200
article thumbnail

Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

article thumbnail

Mobile research: Keeping the paparazzi out

InMoment XI

Do you believe mobile research has “arrived?” I do. Others may as well. According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Smartphones are becoming.

Report 200