Service Untitled

JUNE 21, 2011

Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. Please don’t hang up.&# So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint.

Customer Service 48

Customer Service Customer Centricity System Customers 48

Very Best Service

JUNE 24, 2011

'Stand Out from the Crowd Developing a customer service proposition which stands out from the crowd is the aim of many. Hands raised, waving the flag, surely our service is differentiated. Unfortunately we rarely get to see the perspective of the customer and often unable to assess objectively whether our company genuinely stands out. Gathering customer feedback through social media channels as well as through the more traditional tools becomes a critical activity.

Customer Service 40

Customer Service Social Media Customers Feedback 40

Customer Interactions

JUNE 22, 2011

'The recently launched NiceVision Net 2.5 is the latest major installment since NICE turned the corner with Net 2.0 mid-2010. NICE’s video management software has a strong reputation for functionality, scalability and reliability – which is why NICE is so prevalent in Enterprise deployments world-wide. Net 2.0 introduced smaller scale offerings, with ‘openess-oriented’ options to buy just the software and run it on your own servers and storage devices or deploy off-the-sh

Analytics 28

Analytics Video Software Meeting 28

Service Untitled

JUNE 23, 2011

For many of us a customer appreciation day can be an effective marketing tool as well as a way to thank customers and clients for their loyalty and patronage. There are many different options; some events last just one day while others span several days. Some events use “give-aways&# ; others entertain with decorations, food, and games. So how can a business make a customer appreciation day a success and show their customers that they really do care?

Entertainment 41

Entertainment Advertising Customers Sales 41

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