Sat.Jan 01, 2011 - Fri.Jan 07, 2011

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Survey Says…VOC Departments See Change on the Horizon

InMoment XI

Many VOC professionals have realized that in order to add value to the organization, they must spend less time telling a VOC story and more time telling a business story. Think of this new approach as a fundamental mental shift starting with the VOC leadership team. You must ensure that the data you collect is actionable and relevant to other business leaders in the organization.

Survey 200
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Customer service goes to court?

Service Untitled

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. Papadimitriadis had trouble with his iMac and took it to Systemgraph for repair. He did not purchase the computer from Systemgraph.

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Survey Says…VOC Departments See Change on the Horizon

InMoment XI

Many VOC professionals have realized that in order to add value to the organization, they must spend less time telling a VOC story and more time telling a business story. Think of this new approach as a fundamental mental shift starting with the VOC leadership team. You must ensure that the data you collect is actionable and relevant to other business leaders in the organization.

Survey 200
article thumbnail

Survey Says…VOC Departments See Change on the Horizon

InMoment XI

Many VOC professionals have realized that in order to add value to the organization, they must spend less time telling a VOC story and more time telling a business story. Think of this new approach as a fundamental mental shift starting with the VOC leadership team. You must ensure that the data you collect is actionable and relevant to other business leaders in the organization.

Survey 200
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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off.

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Customer service tips for police officers offered

Service Untitled

In the UK, police chiefs are taking some customer service tips from a popular department store named John Lewis where customer service is treated as a skill. It seems a recent survey revealed that officers “answered their mobile phones while talking to people or had unprofessional musical ring tones.&#. Now I’m not sure if unprofessional ring tones should be a significant complaint of a police officer’s lack of customer service skills, but the idea presented more ideas that hav

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