InMoment XI
SEPTEMBER 20, 2012
One of the reasons we started The Ride was to share ideas with you on how the customer experience can be improved. Here’s another one for you. Have a good day and let me know what you think. Chris.
Service Untitled
SEPTEMBER 17, 2012
There’s more to sustaining and building a business than just providing products or services. Our competitors are always within inches of grabbing our customers and clients with a better presentation, a better product, or a better service. It’s not about just selling; it’s about presenting our best employees and our sales teams who possess not only positive attitudes, but who are attentive listeners and problem solvers.
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Very Best Service
SEPTEMBER 17, 2012
'Is your company trading on thin ice? Any company''s approach to customer service must be solid. Whilst it might be tempting to go to market quickly, putting only limited care in assessing the environment might present some serious risks. If the customer fundamentals have been misjudged, a sunny start to trading activities might quickly turn into a disaster scenario.
Customer Interactions
SEPTEMBER 19, 2012
'We’ve all heard the saying, “If it looks like a duck and walks/quacks/flies/etc. like a duck, it’s probably a duck.” But fresh off my trip to ASIS 2012 in Philadelphia, I can emphatically state that’s not always the case. Sometimes, it pays to take a closer look. As I perused the show floor and booths at ASIS, I realized that things are not always as they appear.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
SEPTEMBER 20, 2012
One of the reasons we started The Ride was to share ideas with you on how the customer experience can be improved. Here’s another one for you. Have a good day and let me know what you think.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
SEPTEMBER 19, 2012
In today’s interactive-driven world, it is crucial for your company to create a service model that encourages customers to effectively communicate their wants and needs. A sound, proactive service model facilitates those important interactions and creates customer loyalty rather than abandonment.
InMoment XI
SEPTEMBER 19, 2012
Are you tired of getting poor service? According to a recent Maritz Research survey, you can’t always blame the employee you’re frustrated with. They’re just following policy. Customer service levels have hit a ten year low, but there is hope. Some companies, like Embassy Suites are rewarding employees for providing outstanding customer service and believe.
InMoment XI
SEPTEMBER 19, 2012
At Maritz Research we use Text Analytics to do auto-categorization of open-ended survey question responses. One of the unsung heroes of our Text Analytics solutions for auto-categorization is …drum roll please… Spell Checking/Correction! Which is why we highlighted it in a presentation at the Text Analytics Summit in June, and will be featuring it again.
InMoment XI
SEPTEMBER 19, 2012
In today’s interactive-driven world, it is crucial for your company to create a service model that encourages customers to effectively communicate their wants and needs. A sound, proactive service model facilitates those important interactions and creates customer loyalty rather than abandonment.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
SEPTEMBER 19, 2012
Are you tired of getting poor service? According to a recent Maritz Research survey, you can’t always blame the employee you’re frustrated with. They’re just following policy. Customer service levels have hit a ten year low, but there is hope. Some companies, like Embassy Suites are rewarding employees for providing outstanding customer service and believe.
InMoment XI
SEPTEMBER 19, 2012
At Maritz Research we use Text Analytics to do auto-categorization of open-ended survey question responses. One of the unsung heroes of our Text Analytics solutions for auto-categorization is …drum roll please… Spell Checking/Correction! Which is why we highlighted it in a presentation at the Text Analytics Summit in June, and will be featuring it again.
InMoment XI
SEPTEMBER 19, 2012
In today’s interactive-driven world, it is crucial for your company to create a service model that encourages customers to effectively communicate their wants and needs. A sound, proactive service model facilitates those important interactions and creates customer loyalty rather than abandonment.
InMoment XI
SEPTEMBER 19, 2012
Are you tired of getting poor service? According to a recent Maritz Research survey, you can’t always blame the employee you’re frustrated with. They’re just following policy. Customer service levels have hit a ten year low, but there is hope. Some companies, like Embassy Suites are rewarding employees for providing outstanding customer service and believe.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
SEPTEMBER 19, 2012
At Maritz Research we use Text Analytics to do auto-categorization of open-ended survey question responses. One of the unsung heroes of our Text Analytics solutions for auto-categorization is …drum roll please… Spell Checking/Correction! Which is why we highlighted it in a presentation at the Text Analytics Summit in June, and will be featuring it again.
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