Sat.Apr 06, 2013 - Fri.Apr 12, 2013

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Show Me the Money

InMoment XI

An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.

ROI 200
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Book Review: The Customer Service Survival Kit

Service Untitled

'The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations. The Customer Service Survival Kit helps us to diffuse even the worst emotional and intentional customer complaints, and step by step helps the customer service representative

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Paying Attention to the People with Kate Nasser

Andrew Maher

Kate Nasser has a speciality she loves to talk about: how the quality of the people, their training, their coaching can make the world of difference to the customer service you can offer as a company. It is for this reason I was excited to have her on this episode of the CX404. As much […] Kate Nasser has a speciality she loves to talk about: how the quality of the people, their training, their coaching can make the world of difference to the customer service you can offer as a company.

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Customer service: the path to nowhere?

Very Best Service

'Customer service career Through the years of writing this blog, we have establish a (small) number of truth which could be hard to challenge. To name a couple, we have established that quality customer service is a key factor in the long term prosperity of an organisation and that employee satisfaction is a key success factor driving good customer service.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Show Me the Money

InMoment XI

An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.

ROI 200

More Trending

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Efficiency vs. Business Value

Brad Cleveland Blog

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Show Me the Money

InMoment XI

An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.

ROI 200
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Video: Is Focusing on the Women’s Market Worth It?

InMoment XI

In this last of three postings, we look at whether or not developing a strategy to focus on the Women’s Market is actually worth it. Thanks to the client and blog reader who asked us to look at this since the KPIs we use can be employed to evaluate any potential market opportunity. Thanks for. View Article.

Marketing 200
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Video: Is Focusing on the Women’s Market Worth It?

InMoment XI

In this last of three postings, we look at whether or not developing a strategy to focus on the Women’s Market is actually worth it. Thanks to the client and blog reader who asked us to look at this since the KPIs we use can be employed to evaluate any potential market opportunity. Thanks for.

Marketing 200
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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Is Focusing on the Women’s Market Worth It?

InMoment XI

In this last of three postings, we look at whether or not developing a strategy to focus on the Women’s Market is actually worth it. Thanks to the client and blog reader who asked us to look at this since the KPIs we use can be employed to evaluate any potential market opportunity. Thanks for.

Marketing 200
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Just Sprinkle Some Apple On It

InMoment XI

Part of my first job in market research was to help design a reporting website for one of our automotive clients. I was low man on the totem pole so I had the amazingly awesome [sic] task of turning all of the client requirements, brainstorming notes, and whiteboard drawings into usable specifications documents. During those design. View Article.

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Just Sprinkle Some Apple On It

InMoment XI

Part of my first job in market research was to help design a reporting website for one of our automotive clients. I was low man on the totem pole so I had the amazingly awesome [sic] task of turning all of the client requirements, brainstorming notes, and whiteboard drawings into usable specifications documents. During those design.

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Just Sprinkle Some Apple On It

InMoment XI

Part of my first job in market research was to help design a reporting website for one of our automotive clients. I was low man on the totem pole so I had the amazingly awesome [sic] task of turning all of the client requirements, brainstorming notes, and whiteboard drawings into usable specifications documents. During those design.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Moving Towards a Safer Tomorrow at Global Security Asia

Customer Interactions

'I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. This year’s show seemed busier than ever with thousands of people attending from government agencies, police and military forces, intelligence organizations, andother security fields.

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Efficiency vs. Business Value

Brad Cleveland Blog