Show Me the Money
InMoment XI
APRIL 10, 2013
An improved NPS score and high customer satisfaction are nice, but they aren’t enough. Our clients and partners are increasingly being challenged to make that connection between Voice of Customer (VOC) initiatives and the company's bottom line. The C-level and the Board, after all, speak to and respond to messages that reflect revenue, costs, profit, ROI, and shareholder value.
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