Service Untitled

JUNE 16, 2011

Entrepreneur magazine writer Micah Solomon stated there are several important elements retailers need to concentrate on in order to gain customer loyalty. A successful organization must anticipate customer wishes, provide fast service, and dedicate themselves to acknowledging each returning customer. Solomon also contends businesses need to perfect the ‘hello’ and ‘goodbye’ for customers, develop the customer service vocabulary, and work very diligently to hire the best p

Loyalty 43

Loyalty Rewards Programs Hotels Retail 43

Very Best Service

JUNE 16, 2011

'So much effort is being deployed on customer service design that it becomes nearly impossible for individuals to be themselves. The rule books, the scripts, the do''s and don''ts mean that at best the modern customer service company executive is a shadow of himself. Unsurprisingly this plethora of procedures can often be counter-productive as clients feel that their interlocutor is not acting in a natural or genuine way.

Customer Service 40

Customer Service Poor Customer Service Policies Customers 40

Customer Interactions

JUNE 15, 2011

'NICE recently held its annual Customer Conference, Interactions 2011, in Las Vegas, NV. It was a big success, with over 1500 attendees. And for the first time, NICE Security participated, with a contingent of over 100 participants. The feedback was hugely positive. Customers came away from the event better educated about security operations and public safety, more knowledgeable of industry best practices, and more in tune with emerging trends in the market.

Conference 28

Conference Video Groups Interaction 28

Service Untitled

JUNE 14, 2011

The July issue of Consumer Reports stated there were 1.1 million complaints against North American businesses last year; up 10 percent from 2009. So why are so many people so dissatisfied with customer service ? Jack Abelson, a retail industry consultant called customer service “abominable.&# He contends that American business has lost focus on the appreciation and the value of the customer, and excellent customer service is “a profit producer.&# Abelson says that organizations cutt

Poor Customer Service 42

Poor Customer Service Customer Service Representative Customers Customer Service 42

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers