Importance of Executive Buy-In – and How to Get It
InMoment XI
AUGUST 2, 2010
Getting executive buy-in is crucial to any successful VOC program. Here are three main points to keep in mind when working with your executive team.
Sat.Jul 31, 2010 - Fri.Aug 06, 2010
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Service Untitled» Blog Archive » Working on customer service skills
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.
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Customer service excellence: does the client perspective matter?
Very Best Service
AUGUST 6, 2010
'The client will drive the score in customer satisfaction survey and he/she will decide whether to remain loyal and recommend the company. From the company point of view the same metrics will be used to measure customer service performance: whichever way you look at it, the winner should be the same. Do not hesitate to visit our website for good customer service examples by award-winning companies.
On the road again – our first stop on the PSA Tour
Customer Interactions
AUGUST 5, 2010
'Just returned from the first stop on the PSA Security Network Education Tour in Pine Brook, NJ. Sharon Shaw, PSA’s Director of Education did an excellent job of coordinating all the presenters, topics and logistics, and most importantly – managed to sum up all of the material presented in the two-day training event into a coherent whole, which made it more valuable than the sum of the parts.
10 Questions to Ask Before Buying an LMS
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Importance of Executive Buy-In – and How to Get It
InMoment XI
AUGUST 2, 2010
Getting executive buy-in is crucial to any successful VOC program. Here are three main points to keep in mind when working with your executive team.
New NiceVision Training Videos from Dr. Bob
Customer Interactions
AUGUST 1, 2010
'In my experience working with systems integrators and customers in the security space, I’ve always found a picture – or in this case a video clip – is worth a thousand words. So here they are – some video clips of NiceVision video management software live in action. (Just click here and when you get to the page scroll down to “Product Training.
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