InMoment XI
FEBRUARY 1, 2013
Most of us in the US are looking forward to an annual rite of eating chili, snacking on hot wings, drinking cold beer and watching and critiquing clever advertising: the Big Game between Baltimore and San Francisco! There’s so much hype associated with this event that we actually hesitated to bring up our little contribution. View Article.
Brad Cleveland Blog
JANUARY 29, 2013
So this is kindof interesting… here are YouGov’s U.S. Top Buzz Rankings. According to YouGov, “brands were rated using rated using YouGov BrandIndex’s Buzz score which asks respondents, ‘If you’ve heard anything about the brand in the last two weeks, through advertising, news or word of mouth, was it positive or negative?’” [link].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
FEBRUARY 1, 2013
Most of us in the US are looking forward to an annual rite of eating chili, snacking on hot wings, drinking cold beer and watching and critiquing clever advertising: the Big Game between Baltimore and San Francisco! There’s so much hype associated with this event that we actually hesitated to bring up our little contribution.
InMoment XI
FEBRUARY 1, 2013
Most of us in the US are looking forward to an annual rite of eating chili, snacking on hot wings, drinking cold beer and watching and critiquing clever advertising: the Big Game between Baltimore and San Francisco! There’s so much hype associated with this event that we actually hesitated to bring up our little contribution.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JANUARY 30, 2013
I was encouraged this week upon hearing that Ford, Daimler, and Nissan are getting together to bring hydrogen-powered fuel cells to market by 2017. Such an arrangement makes good economic sense and helps spread the risk of making the commercialization of this technology work. The cost is huge and the deep pockets of three leading. View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JANUARY 30, 2013
I was encouraged this week upon hearing that Ford, Daimler, and Nissan are getting together to bring hydrogen-powered fuel cells to market by 2017. Such an arrangement makes good economic sense and helps spread the risk of making the commercialization of this technology work. The cost is huge and the deep pockets of three leading.
InMoment XI
JANUARY 30, 2013
I often talk with organizations that are just starting to focus on and understand their customers. When we talk about customer experience, they often refer immediately to their customer service department and how “training” their representatives results in high accolades with customers. They see customer service as something they “do” to the customer.
InMoment XI
JANUARY 30, 2013
I was encouraged this week upon hearing that Ford, Daimler, and Nissan are getting together to bring hydrogen-powered fuel cells to market by 2017. Such an arrangement makes good economic sense and helps spread the risk of making the commercialization of this technology work. The cost is huge and the deep pockets of three leading.
InMoment XI
JANUARY 30, 2013
I often talk with organizations that are just starting to focus on and understand their customers. When we talk about customer experience, they often refer immediately to their customer service department and how “training” their representatives results in high accolades with customers. They see customer service as something they “do” to the customer.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
JANUARY 29, 2013
In recent years, I have encountered many clients that are using some version of net scores as a key performance metric. Inevitably, the client reveals that they are vexed in some way with the objective of raising their net score. The first thing that we remind clients of is that the metric is a composite.
InMoment XI
JANUARY 29, 2013
In recent years, I have encountered many clients that are using some version of net scores as a key performance metric. Inevitably, the client reveals that they are vexed in some way with the objective of raising their net score. The first thing that we remind clients of is that the metric is a composite.
InMoment XI
JANUARY 29, 2013
In recent years, I have encountered many clients that are using some version of net scores as a key performance metric. Inevitably, the client reveals that they are vexed in some way with the objective of raising their net score. The first thing that we remind clients of is that the metric is a composite.
Brad Cleveland Blog
JANUARY 29, 2013
So this is kindof interesting… here are YouGov’s U.S. Top Buzz Rankings. According to YouGov, “brands were rated using rated using YouGov BrandIndex’s Buzz score which asks respondents, ‘If you’ve heard anything about the brand in the last two weeks, through advertising, news or word of mouth, was it positive or negative?’” [link].
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Expert insights. Personalized for you.
200 
Let's personalize your content