Service Untitled

MARCH 7, 2011

“Wow&# customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires. The three main reasons customers leave are moving away, competitors offer better terms or prices, or the consumer is unhappy with the product or the service.

Customer Service 56

Customer Service Advertising Employee Engagement Retail 56

Very Best Service

MARCH 9, 2011

'A complete customer service skill set must include a good sense of anticipation. Many industries have learnt to identify the early signs of a storm coming in. Typically two measures are adopted: one option is close all openings with a lot of boarding and face the storm head on, inevitably this results in long lasting damages. The other option is to take evasive action, go with the wind and the waves, not against them and steer yourself out of trouble.

Customer Service 40

Customer Service Course Measurement Customers 40

Customer Interactions

MARCH 6, 2011

'A Q&A interview with Situation Management Pioneer Jacob Fox. A recent article in Security Director News “spilled the beef” on a January 4th incident at the Port of Houston. According to the article, “a 300,000-gallon tank filled with animal fat broke open, leaking an estimated 15,000 gallons of beef fat into the Houston Ship Channel.

Management 28

Management System Tips Video 28

Service Untitled

MARCH 9, 2011

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Of course there is no magic formula, but the more we empower our staff with the best tools available, the less mistakes they are going to make. Most companies begin training customer service representatives with a training manual.

Customer Service 46

Customer Service Customer Service Representative Policies Guidelines 46

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Service Untitled

MARCH 10, 2011

New Jersey Transit, America’s third-largest public transit agency has introduced a new initiative called the “Scorecard.&# Its purpose is to rate customer service response times and on-time performance of bus and rail lines, crime statistics, ridership, and revenue per hour. The survey is in response to a backlash of frustrated and angry customers.

Transportation 46

Transportation Survey Customer Satisfaction Customers 46