Sat.Dec 19, 2020 - Fri.Dec 25, 2020

Moving Forward to Customer Centric and Agile Approach


Vincent Manlapaz, in an interview with Alix Simpson talks about the transformational changes in Customer Success. She also shares successful strategies to turn customers into loyal advocates. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

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How to Deliver a Positive Customer Experience Strategy

CSM Magazine

The type of customer experience you provide your customers will stay in their minds long after the sale. Positive or negative, it will impact the growth of your business and determine the success or failure of your enterprise.

Adapt your CX strategy in 2021 using people, process, and technology


Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy. Videos

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Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

iWorker: Generating Social Impact While Boosting Your Productivity


It’s hard to move your business forward when the people who want to support you want to charge you more than your business model allows. Sometimes, it feels like you can either pay others or pay yourself. Well, you don’t have to make that tough choice any longer.

More Trending

Transforming CPG Inventory Management with Augmented Reality & Computer Vision


For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle.

Our customers love us on G2


Just before wrapping up 2020, we have yet another reason to show appreciation for our customers. The G2 Winter 2021 Report is out! ?? And we’re proud to tell the world that Talkdesk placed number one in 18 reports, one more than in the G2 Fall 2020 Report. ??.

Goodbye To A Very Difficult 2020! Hello To A Fabulous 2021!

Wired and Dangerous

As 2020 draws to a close it is a time to reflect on all of the good that came from the past year along with the disastrous and far-reaching impact of the pandemic. We want to wish everyone a safe and happy holiday season as we send 2020 off into history and look hopefully toward a great 2021!

IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth


IoT Is Transforming Operations, Customer Experience and Employee Experiences, Efficiency and generating Growth. The post IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth appeared first on Eglobalis.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

2021: The Year of CX Data

Heart of the Customer

Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it. Not because of the sweatpants you wore in that Zoom meeting, or that you don’t always sing “Happy Birthday” twice when you wash your hands. I mean digital hygiene, and the need to clean your data.

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How banks can streamline service with the latest round of PPP


Proactive outreach, AI, automation, predictive routing and calling will be essential for reaching out to the most vulnerable small business clients.

The Customer Service Experience Doesn’t Begin with the Greeting


In the world of show business and live entertainment, every act has an “opening.”. Most people think it’s the first words that come out of the actors’ mouths, but it’s more than that. It’s the moment the audience sees the actors walking onto the stage.

The Gift of Happier Customers: Equip Teams to Deliver Exceptional CX


3 Holiday Wish-Listed Gifts to Give Back to Your Customers. And Your Business | Part 3, Happier Customers. Customer experience is a key competitive differentiator, and keeping customers happy matters more than ever.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Zonka Feedback is a High Performer in the G2 Grid for Experience Management for Winter 2021

Zonka Feedback

We have got an opportunity to be proud once again! We are more than happy to announce that Zonka Feedback has been again named as " High Performer" in the G2 Grid Report in the 'Experience Management' Category for Winter 2021. What's up at Zonka Feedback

What Are Content Marketing Methods?


Marketing is a wild world, isn’t it? Whether you’re a pro who does it every day, or a business owner who’s trying to manage it all by yourself, the fact is that things are constantly changing. Marketing Operations Organic Search Marketing Management Content Marketing

5 Top Customer Service Articles For the Week of December 21, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Provide the Best Possible Customer Experience? by GISuser.

2020: The Year of Gratitude?

CX Workout - Ideas Blog

2020: The Year of Gratitude? December 22, 2020. The goal of every brand is to create positive emotional experiences that deepen the brand’s relationship with its customers or buyers. One of the most powerful, yet not easily attained emotions is gratitude. Download Now. Love 0 Share Tweet Share Pin.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

2020 Centercode Content Roundup


You can say what you like about 2020, but you can’t say we didn’t learn a lot. This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”),

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Examples of Transactional NPS Questions and When to use them

Zonka Feedback

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. Using the simple NPS question “How likely are you to recommend us to a friend or colleague?”, rated on a scale of 0-10, you can easily measure customer loyalty.

Amazing Business Radio: Joseph Michelli


Stronger Through Adversity. Delivering Amazing Customer Experiences Through Times of Crisis. Shep Hyken interviews Joseph Michelli, Ph.D., certified CX professional and bestselling author.

A New Year Ahead and a Dose of Inspiration—Happy Holidays from Blue Ocean


Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

A Closer Look: Mercy Ships and Their Community Impacts

Vanilla Forums

As I wrote previously, I started a blog series on some amazing nonprofits are using the power of community to help them achieve their goals. Online communities aren’t only good for businesses in building more customer intimacy, deflecting support tickets or improving the bottom line.

Reflections on 2020 and A Message of Thanks, Optimism and Hope for 2021

Integrity Solutions

For most of us, 2020 is a year we’ll be glad to see in the rear-view mirror. Between the pandemic, the business disruption, and the many personal and professional struggles and responsibilities we’ve all had to juggle over the past 12 months, it’s been challenging, to say the least.

Guest Post: Customized Customer Solutions–How can Customer Solutions be Custom Built to Your Customer’s Needs?


This week we feature an article from Pratik Salia , product manager at Knowmax. H e talks about how the COVID-19 pandemic changed the customer experience and how business leaders responded. In a world where we are spoilt for choice, a custom made option is the only right option.

What are Detractors and how to turn Detractors into Promoters?

Zonka Feedback

Detractors are customers that are, generally speaking, unhappy and dissatisfied with your business. They are likely to not be willing to recommend your business and services to others and in fact, share their disappointment with their friends and family.

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

In 2021, many executives have started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27th for a webinar exploring our 2021 Community Predictions eBook!