Sat.Sep 14, 2013 - Fri.Sep 20, 2013

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Tomorrow’s World?

InMoment XI

The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes. View Article.

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Listen to the Customer

Aveus

I started my career as a banker during a rapid period of deregulation. Banks weren’t sure what to do. Regulators were making up the new rules and literally publishing them every Tuesday when the DIDC (Depository Institutions Deregulatory Committee) would issue the changes for the week. Seriously. And consumers didn’t understand all that was happening but were trying to find their way.

Banking 100
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How not to act when customer service fails miserably

Service Untitled

'This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Picture a client, who for three hours tried in vain to get an issue resolved at an alleged home security organization, and went from agent to agent until finally customer service representative Michelle left a number for the client to call.

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Treat your customers like Royalty

Very Best Service

'Treat your customers like Royalty Should you treat all your customers like Royalty? We have written previously about whether to offer a standard customer service to all or tailor it to individual customers or group of customers. The debate rages on as tailored customer service will obviously be much more expensive to deliver. There is even an argument that tailoring is not actually required.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Tomorrow’s World and the Future of Mobility Services

InMoment XI

I want to credit one of my colleagues in our UK office for this week’s Ride posting. Charles Kirk is Client Services Director in our European Automotive Practice and he has some interesting thoughts on mobility services in the future. Tomorrow’s World? The topic of ‘Mobility Service Provision’ appeared in one of those “The future.

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Creating an Engaging Culture

Brad Cleveland Blog

Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability.

Culture 20
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Tomorrow’s World?

InMoment XI

The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes.

article thumbnail

Tomorrow’s World and the Future of Mobility Services

InMoment XI

I want to credit one of my colleagues in our UK office for this week’s Ride posting. Charles Kirk is Client Services Director in our European Automotive Practice and he has some interesting thoughts on mobility services in the future. Tomorrow’s World? The topic of ‘Mobility Service Provision’ appeared in one of those “The future.

article thumbnail

Tomorrow’s World?

InMoment XI

The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Tomorrow’s World and the Future of Mobility Services

InMoment XI

I want to credit one of my colleagues in our UK office for this week’s Ride posting. Charles Kirk is Client Services Director in our European Automotive Practice and he has some interesting thoughts on mobility services in the future. Tomorrow’s World? The topic of ‘Mobility Service Provision’ appeared in one of those “The future.

article thumbnail

Creating an Engaging Culture

Brad Cleveland Blog

Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability.

Culture 20
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Our Customers are Driving Innovation

Brad Cleveland Blog

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Our Customers are Driving Innovation

Brad Cleveland Blog

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib