InMoment XI
SEPTEMBER 4, 2013
I recently took a retail therapy break to my favorite store. I won’t name names but I consider this store to be the Disney of retail. Disney is well known for their guest experience and this retailer is well known for the legendary way their employees treat each and every customer interaction. I have a shoe salesman. View Article.
Service Untitled
SEPTEMBER 4, 2013
'Most of us take great pride in the excellent products or services we provide, but let’s face it – there are many great organizations and service providers who do the same thing. So how do we set ourselves apart from our competition? Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”?
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Pretium Solutions
SEPTEMBER 3, 2013
We can debate the merits of Net Promoter System (NPS) and whether it is the most effective and accurate measure of customer loyalty , but for many in-house and outsourced call centers, NPS has been selected as the customer loyalty metric, and that’s just the way it is. Love it or hate it, NPS is the metric, so that’s what we’re shooting for. “Ok, so how do we boost NPS and keep it up on a sustained basis?
Very Best Service
SEPTEMBER 3, 2013
'Customer service reputation One critical aspect of good customer service management is to be well aware of all the smoke signals sent by customer though all available channels including social media. If they are carefully monitored, captured and acted upon they can help create a positive feedback loop initiated by customers for the long term benefit of the company.
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InMoment XI
SEPTEMBER 4, 2013
I recently took a retail therapy break to my favorite store. I won’t name names but I consider this store to be the Disney of retail. Disney is well known for their guest experience and this retailer is well known for the legendary way their employees treat each and every customer interaction. I have a shoe salesman.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Pretium Solutions
SEPTEMBER 3, 2013
We can debate the merits of Net Promoter System (NPS) and whether it is the most effective and accurate measure of customer loyalty , but for many in-house and outsourced call centers, NPS has been selected as the customer loyalty metric, and that’s just the way it is. Love it or hate it, NPS is the metric, so that’s what we’re shooting for. “Ok, so how do we boost NPS and keep it up on a sustained basis?
InMoment XI
SEPTEMBER 4, 2013
I recently took a retail therapy break to my favorite store. I won’t name names but I consider this store to be the Disney of retail. Disney is well known for their guest experience and this retailer is well known for the legendary way their employees treat each and every customer interaction. I have a shoe salesman.
InMoment XI
SEPTEMBER 3, 2013
The last time I checked, the reason we do customer experience research is to understand how a company delivers a great experience to its customers. We also want to understand what can be done to improve that experience, creating stronger customer relationships and in turn, stronger business performance. Recently, my colleague Randy Brandt, published a.
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InMoment XI
SEPTEMBER 3, 2013
The last time I checked, the reason we do customer experience research is to understand how a company delivers a great experience to its customers. We also want to understand what can be done to improve that experience, creating stronger customer relationships and in turn, stronger business performance. Recently, my colleague Randy Brandt, published a.
InMoment XI
SEPTEMBER 3, 2013
The last time I checked, the reason we do customer experience research is to understand how a company delivers a great experience to its customers. We also want to understand what can be done to improve that experience, creating stronger customer relationships and in turn, stronger business performance. Recently, my colleague Randy Brandt, published a.
Pretium Solutions
SEPTEMBER 3, 2013
We can debate the merits of Net Promoter System (NPS) and whether it is the most effective and accurate measure of customer loyalty , but for many in-house and outsourced call centers, NPS has been selected as the customer loyalty metric, and that’s just the way it is. Love it or hate it, NPS is the metric, so that’s what we’re shooting for. “Ok, so how do we boost NPS and keep it up on a sustained basis?
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