Sat.Aug 24, 2013 - Fri.Aug 30, 2013

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Video: How to Market Electric Cars in the U.S. – Part II

InMoment XI

Last week I told you about a presentation I gave at the National Academies of Sciences in Washington. I want to continue on that theme and present some of the other information that I talked about to the group. As always, I appreciate your thoughts and comments, especially as it relates to the future of. View Article.

Video 200
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Good Agent, Bad Policy

Pretium Solutions

Today we are pleased to feature a post by guest blogger Sarah Simon. Sarah shares a recent personal experience to demonstrate how important it is for companies to take a good hard look at their policies and procedures through the lens of the customer experience. Some great tips, and a great read! Background. Recently, I stopped at a big box hardware store to purchase a residential wood chipper to help manage my five acres of forest.

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Every CSR Needs to Understand Their Importance

Brad Cleveland Blog

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Is the 9-1-1 QA Market Finally Maturing?

Customer Interactions

'I’m just back from a week-long trip to Anaheim, CA for the annual APCO conference. It’s one of my favorite shows to attend because you get to meet people from different spectrums of Public Safety, share ideas, and see all of the new and hot products and solutions for 9-1-1. APCO is also one of the largest shows for public safety communications professionals – so vendors tend to use it as a launching pad for 9-1-1 products.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Strong Partnerships for Success

InMoment XI

I am always amazed at the great things an organized group of people working together can accomplish. Here at Allegiance we have a terrific team who love what they do. We have made great strides to get us where we are today and are refining the way we do business to effectively meet the needs. View Article.

Groups 200

More Trending

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Every CSR Needs to Understand Their Importance

Brad Cleveland Blog

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Video: How to Market Electric Cars in the U.S. – Part II

InMoment XI

Last week I told you about a presentation I gave at the National Academies of Sciences in Washington. I want to continue on that theme and present some of the other information that I talked about to the group. As always, I appreciate your thoughts and comments, especially as it relates to the future of.

Video 200
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Strong Partnerships for Success

InMoment XI

I am always amazed at the great things an organized group of people working together can accomplish. Here at Allegiance we have a terrific team who love what they do. We have made great strides to get us where we are today and are refining the way we do business to effectively meet the needs.

Groups 200
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How to Market Electric Cars in the U.S. – Part II

InMoment XI

Last week I told you about a presentation I gave at the National Academies of Sciences in Washington. I want to continue on that theme and present some of the other information that I talked about to the group. As always, I appreciate your thoughts and comments, especially as it relates to the future of.

How To 200
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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Strong Partnerships for Success

InMoment XI

I am always amazed at the great things an organized group of people working together can accomplish. Here at Allegiance we have a terrific team who love what they do. We have made great strides to get us where we are today and are refining the way we do business to effectively meet the needs.

Groups 200
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It’s the Little Touches That Help the Customer See Clearly

InMoment XI

A short time ago I was visiting our Chicago office and one night we all went out for dinner. I won’t say who else was there but I think it’s fair to say that I was the youngest but one out of a group of five. Now I’m in my mid-Forties (okay, the wrong side. View Article.

Groups 200
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It’s the Little Touches That Help the Customer See Clearly

InMoment XI

A short time ago I was visiting our Chicago office and one night we all went out for dinner. I won’t say who else was there but I think it’s fair to say that I was the youngest but one out of a group of five. Now I’m in my mid-Forties (okay, the wrong side.

Groups 200
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It’s the Little Touches That Help the Customer See Clearly

InMoment XI

A short time ago I was visiting our Chicago office and one night we all went out for dinner. I won’t say who else was there but I think it’s fair to say that I was the youngest but one out of a group of five. Now I’m in my mid-Forties (okay, the wrong side.

Groups 200
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Good Agent, Bad Policy

Pretium Solutions

Today we are pleased to feature a post by guest blogger Sarah Simon. Sarah shares a recent personal experience to demonstrate how important it is for companies to take a good hard look at their policies and procedures through the lens of the customer experience. Some great tips, and a great read! Background. Recently, I stopped at a big box hardware store to purchase a residential wood chipper to help manage my five acres of forest.