Sat.Jun 08, 2013 - Fri.Jun 14, 2013

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Outstanding Customer Experience 101

InMoment XI

I had an amazing customer experience this week that I need to tell you about because it’s directly applicable to the automotive industry. My wife loves domaine de canton, a ginger flavored liqueur. Last Christmas I tried to track it down for her but couldn’t find it anywhere. I located the distributor who told. View Article.

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How credit card companies offer different levels of customer service

Service Untitled

'Credit cards are an important way of life for most Americans. According to CreditCards.com , the average consumer has nearly $16,000 in credit card debt, and the average interest rates of credit cards range from 10.37% for those with excellent credit to 28% for instant approval credit cards. So are there different levels of service for credit card customers depending on one’s credit and past financial history?

Company 74
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Frontline feedback: How to capture the Voice of the Customer through your staff

MyCustomer

Voice of the Customer. How to capture Voice of the Customer through staff.

How To 73
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Five Reasons why Hosted Solutions Make Sense for Public Safety

Customer Interactions

'When software as service (SaaS) first appeared on the global scene over a decade ago, it got a lukewarm reception, but its popularity has grown steadily since, as a matter of fact into a multibillion-dollar industry. Just think about it. You use Internet hosted solutions every day – Gmail, Hotmail, YouTube, Facebook, Twitter and LinkedIn, to name a few.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Outstanding Customer Experience 101

InMoment XI

I had an amazing customer experience this week that I need to tell you about because it’s directly applicable to the automotive industry. My wife loves domaine de canton, a ginger flavored liqueur. Last Christmas I tried to track it down for her but couldn’t find it anywhere. I located the distributor who told.

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Outstanding Customer Experience 101

InMoment XI

I had an amazing customer experience this week that I need to tell you about because it’s directly applicable to the automotive industry. My wife loves domaine de canton, a ginger flavored liqueur. Last Christmas I tried to track it down for her but couldn’t find it anywhere. I located the distributor who told.

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Customer Engagement is a Two-Way Street

InMoment XI

Last month when Michael Allenson was asked to write a column for Loyalty360 that addressed voice of the customer and loyalty programs, no doubt the fever pitch that was swelling around his suburban Chicago neighborhood affected his editorial judgment. His contribution, Customer Engagement is a Two-Way Street (you need to register on the site to view this) gives.

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Customer Engagement is a Two-Way Street

InMoment XI

Last month when Michael Allenson was asked to write a column for Loyalty360 that addressed voice of the customer and loyalty programs, no doubt the fever pitch that was swelling around his suburban Chicago neighborhood affected his editorial judgement. His contribution, Customer Engagement is a Two-Way Street (you need to register on the site to view this) gives.

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Customer Engagement is a Two-Way Street

InMoment XI

Last month when Michael Allenson was asked to write a column for Loyalty360 that addressed voice of the customer and loyalty programs, no doubt the fever pitch that was swelling around his suburban Chicago neighborhood affected his editorial judgement. His contribution, Customer Engagement is a Two-Way Street (you need to register on the site to view this) gives.

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The State of Customer Onboarding 2024

Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.

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The Convergence of Customer Feedback and CRM

InMoment XI

In my spare time, I have the pleasure of sitting on the Customer Experience Professionals Association (CXPA) "CX Expert" panel, where nine other panelists and I field questions from members (and one another) on all things CX. Recently, my fellow panel member and Allegiance partner, John Carroll of Ipsos, inquired about the convergence of customer feedback and CRM.

CRM 200
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The Convergence of Customer Feedback and CRM

InMoment XI

In my spare time, I have the pleasure of sitting on the Customer Experience Professionals Association (CXPA) "CX Expert" panel, where nine other panelists and I field questions from members (and one another) on all things CX. Recently, my fellow panel member and Allegiance partner, John Carroll of Ipsos, inquired about the convergence of customer feedback and CRM.

CRM 200
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The Convergence of Customer Feedback and CRM

InMoment XI

In my spare time, I have the pleasure of sitting on the Customer Experience Professionals Association (CXPA) "CX Expert" panel, where nine other panelists and I field questions from members (and one another) on all things CX. Recently, my fellow panel member and Allegiance partner, John Carroll of Ipsos, inquired about the convergence of customer feedback and CRM.

CRM 200
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Video: Chasing a Score vs. Changing Behaviors

InMoment XI

Simply put, action planning is part of the evolution of how American Family Insurance does business when it comes to customer experience. The insurer isn’t just there for their customers during accidents and catastrophes, they’re listening to the voice of their customer every day. Maritz Research recently partnered with American Family to help them take.

Video 200
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Video: Chasing a Score vs. Changing Behaviors

InMoment XI

Simply put, action planning is part of the evolution of how American Family Insurance does business when it comes to customer experience. The insurer isn’t just there for their customers during accidents and catastrophes, they’re listening to the voice of their customer every day. Maritz Research recently partnered with American Family to help them take.

Video 200
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Chasing a Score vs. Changing Behaviors

InMoment XI

Simply put, action planning is part of the evolution of how American Family Insurance does business when it comes to customer experience. The insurer isn’t just there for their customers during accidents and catastrophes, they’re listening to the voice of their customer every day. Maritz Research recently partnered with American Family to help them take.

Insurance 200
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Building a More Effective Organization

Brad Cleveland Blog