InMoment XI
JANUARY 3, 2013
In a previous post on Sound Check, my colleague Dave Fish wrote about airlines offering frequent flyer miles to people that “liked” them on Facebook. I thought of that when reading this article in a recent issue of Automotive News. Basically, it talks about automotive dealers’ frustration with Google for removing many reviews because of. View Article.
Aveus
JANUARY 2, 2013
You’re doing the right things. You’ve chosen your target customers wisely and found a set of needs you can solve for them better than anyone else can. People and teams across your organization are doing their best to make daily decisions that meet or exceed the requirements your customers value most. And you’re constantly re-evaluating and stopping processes that aren’t matching your target experience.
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Service Untitled
JANUARY 3, 2013
Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call. According to The Huffington Post, the call set a new record; beating out the previous record at the online shoe and apparel retailer of 8 hours and 29 minutes.
Very Best Service
JANUARY 2, 2013
'New Customer service approach At the beginning of a new year, many businesses are starting to implement their new strategies and look at fresh ideas. All the budgets have been reset, the new marketing campaigns are ready to be rolled out. New investments in products, overseas expansion, new factories, the company has covered all angles. Customer service should not be left out though!
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InMoment XI
JANUARY 3, 2013
In a previous post on Sound Check, my colleague Dave Fish wrote about airlines offering frequent flyer miles to people that “liked” them on Facebook. I thought of that when reading this article in a recent issue of Automotive News. Basically, it talks about automotive dealers’ frustration with Google for removing many reviews because of.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JANUARY 2, 2013
>365 Days, 52 Weeks, 12 Months, 1 Year, 49 posts, 15 authors. At year's end, it is nice to take a look back at the top posts on the Allegiance blog as we prepare for the new year ahead. So, without further ado, here's a look at our top 12 posts of 2012.
InMoment XI
JANUARY 2, 2013
As a frequent flyer, I am quite vociferous in my opinions about my experiences with airlines. I am always amazed at the wide variability in service; some stellar some catastrophically poor. As such, I am always keen to offer opinions, even when unsolicited via social media. Occasionally, I will receive a survey from an airline. View Article.
InMoment XI
JANUARY 2, 2013
>365 Days, 52 Weeks, 12 Months, 1 Year, 49 posts, 15 authors. At year's end, it is nice to take a look back at the top posts on the Allegiance blog as we prepare for the new year ahead. So, without further ado, here's a look at our top 12 posts of 2012.
InMoment XI
JANUARY 2, 2013
As a frequent flyer, I am quite vociferous in my opinions about my experiences with airlines. I am always amazed at the wide variability in service; some stellar some catastrophically poor. As such, I am always keen to offer opinions, even when unsolicited via social media. Occasionally, I will receive a survey from an airline.
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InMoment XI
JANUARY 2, 2013
>365 Days, 52 Weeks, 12 Months, 1 Year, 49 posts, 15 authors. At year's end, it is nice to take a look back at the top posts on the Allegiance blog as we prepare for the new year ahead. So, without further ado, here's a look at our top 12 posts of 2012.
InMoment XI
JANUARY 2, 2013
As a frequent flyer, I am quite vociferous in my opinions about my experiences with airlines. I am always amazed at the wide variability in service; some stellar some catastrophically poor. As such, I am always keen to offer opinions, even when unsolicited via social media. Occasionally, I will receive a survey from an airline.
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