InMoment XI
AUGUST 30, 2012
Lewis and the boys hit Spa-Francorchamps this weekend for the Belgian Grand Prix and in celebration of the return of F1 to “the” most famous and historic active race track in the world, I have posted a video that you might find interesting. It’s a lap of Suzuka with none other than Ayrton Senna in.
Service Untitled
AUGUST 27, 2012
A Florida teenager was absent from school for an extended period of time because of a life-threatening illness. Her mother continuously asked the school for the student’s make-up work, however the replies were sporadic, and by the end of the school year the student was informed she had to make up her junior year credits during her senior year.
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Customer Interactions
AUGUST 29, 2012
'As the 2012 summer Olympics came to a close recently, I found myself reflecting on the great moments of the games. There were moments of success, excitement, expectation and disappointment. For athletes, making it to the Olympics takes years of preparation – and endless hours of training, learning and continuous improvement – culminating in a “make or break” moment in the competition.
InMoment XI
AUGUST 31, 2012
As of this morning, gas prices in the U.S. were at about $3.80 a gallon according to gasbuddy.com. But what’s the tipping point for American consumers? At what price would they drive less or think of getting a more fuel efficient vehicle? Based on this month’s Maritz industry study release of about 45,000 U.S. View Article.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
AUGUST 31, 2012
In market research, we’ve often had the problem of people pretending to be something they are not in order to participate in a research study. Welcome to the 21st century! We are going to have a similar problem when using social media as a data source. According to an NPR story I heard recently while.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
AUGUST 31, 2012
As of this morning, gas prices in the U.S. were at about $3.80 a gallon according to gasbuddy.com. But what’s the tipping point for American consumers? At what price would they drive less or think of getting a more fuel efficient vehicle? Based on this month’s Maritz industry study release of about 45,000 U.S.
InMoment XI
AUGUST 31, 2012
In market research, we’ve often had the problem of people pretending to be something they are not in order to participate in a research study. Welcome to the 21st century! We are going to have a similar problem when using social media as a data source. According to an NPR story I heard recently while.
InMoment XI
AUGUST 30, 2012
Lewis and the boys hit Spa-Francorchamps this weekend for the Belgian Grand Prix and in celebration of the return of F1 to “the” most famous and historic active race track in the world, I have posted a video that you might find interesting. It’s a lap of Suzuka with none other than Ayrton Senna in.
InMoment XI
AUGUST 31, 2012
As of this morning, gas prices in the U.S. were at about $3.80 a gallon according to gasbuddy.com. But what’s the tipping point for American consumers? At what price would they drive less or think of getting a more fuel efficient vehicle? Based on this month’s Maritz industry study release of about 45,000 U.S.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
AUGUST 31, 2012
In market research, we’ve often had the problem of people pretending to be something they are not in order to participate in a research study. Welcome to the 21st century! We are going to have a similar problem when using social media as a data source. According to an NPR story I heard recently while.
InMoment XI
AUGUST 29, 2012
A few weeks ago, a friend who leads the customer experience (CX) team at a large B2B company described a common challenge in her voice of the customer (VoC) program. Her team had gathered and analyzed lots of customer feedback regarding interactions with support representatives in the contact center, and the results were clear. Customers thought issue resolution time was too long, and that perception was killing overall loyalty.
InMoment XI
AUGUST 29, 2012
I’m often asked, “What’s the most important thing a contact center manager can do to improve the customer experience on the frontline?” I suggest they take a step back. It starts with recruiting and hiring! A number of leading firms actually work closely with their respective HR departments and embed screeners, include role playing and. View Article.
InMoment XI
AUGUST 29, 2012
A few weeks ago, a friend who leads the customer experience (CX) team at a large B2B company described a common challenge in her voice of the customer (VoC) program. Her team had gathered and analyzed lots of customer feedback regarding interactions with support representatives in the contact center, and the results were clear. Customers thought issue resolution time was too long, and that perception was killing overall loyalty.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!
InMoment XI
AUGUST 29, 2012
As of this morning, gas prices in the U.S. were at about $3.80 a gallon according to gasbuddy.com. But what’s the tipping point for American consumers? At what price would they drive less or think of getting a more fuel efficient vehicle? Based on this month’s Maritz industry study release of about 45,000 U.S.
InMoment XI
AUGUST 29, 2012
I’m often asked, “What’s the most important thing a contact center manager can do to improve the customer experience on the frontline?” I suggest they take a step back. It starts with recruiting and hiring! A number of leading firms actually work closely with their respective HR departments and embed screeners, include role playing and.
InMoment XI
AUGUST 29, 2012
A few weeks ago, a friend who leads the customer experience (CX) team at a large B2B company described a common challenge in her voice of the customer (VoC) program. Her team had gathered and analyzed lots of customer feedback regarding interactions with support representatives in the contact center, and the results were clear. Customers thought issue resolution time was too long, and that perception was killing overall loyalty.
InMoment XI
AUGUST 29, 2012
As of this morning, gas prices in the U.S. were at about $3.80 a gallon according to gasbuddy.com. But what’s the tipping point for American consumers? At what price would they drive less or think of getting a more fuel efficient vehicle? Based on this month’s Maritz industry study release of about 45,000 U.S.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
InMoment XI
AUGUST 29, 2012
I’m often asked, “What’s the most important thing a contact center manager can do to improve the customer experience on the frontline?” I suggest they take a step back. It starts with recruiting and hiring! A number of leading firms actually work closely with their respective HR departments and embed screeners, include role playing and.
InMoment XI
AUGUST 28, 2012
The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space. It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space.
InMoment XI
AUGUST 28, 2012
The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space. It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space.
InMoment XI
AUGUST 28, 2012
The Confirmit purchase of CustomerSat just took out one of the last interesting companies in our space. It's only a matter of time before the big CRM, BI, marketing automation, research firms, and contact center software companies decide to make a major play in the VOC space.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Customer Interactions
AUGUST 26, 2012
'The IACP (International Association of Chiefs of Police) will be holding its 118th Annual Conference and Exposition later this month. Thousands of public safety executives will converge in Chicago for the event, where they’ll have an opportunity to peruse the latest technologies for revolutionizing law enforcement, including NICE Situator and NICE Inform.
Customer Interactions
AUGUST 26, 2012
'How do you choose one employee over another when it comes time to nominate someone for the PSAPs’ Finest Telecommunicator of the Year Award? Each telecommunicator I supervise contributes so much to our department. Each one is skilled, kind, and dedicated. In February 2012, as I was thinking about who to nominate, a call came in to our PSAP. It was a hysterical mother whose child was choking.
Customer Interactions
AUGUST 26, 2012
'A few weeks ago I attended the IACP (International Association of Chiefs of Police) conference. While I spent a great deal of time in the NICE booth demoing NICE Situator (our Situation Management Solution) and NICE Inform (our Incident Information Management Solution), I was also looking forward to walking the show floor. I did some reading on the show prior to getting there, so my expectation level was appropriately set.
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