Does your survey tell customers “We care, but only for a week”?
InMoment XI
JULY 19, 2012
I received an email customer satisfaction survey invitation a few weeks ago. In the interest of full disclosure, the survey was from a Maritz client and it was one I immediately recognized as a program we manage. But, that fact is immaterial to the issue I want to talk about, and truth be told, I.
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