InMoment XI
JUNE 12, 2012
Most companies still haven’t developed a mature enough understanding of CX or mature enough CX practices to keep the discipline alive when today’s hype dies down. But we can still do a number of things to help secure the future for the sake of our customers, our companies, and our careers. Here are three approaches that VoC practitioners in particular need to pursue to make their programs stick.
Pretium Solutions
JUNE 11, 2012
John Burton, a Director of Product Management on the CRM Team at SAP, posted an article yesterday entitled “ Uh, Oh! Call Center Reps Gone Wild! ” In it, John writes rather colorfully about the apparent lack of balance in many organizations between efforts to create great customer experiences , on the one hand, and enforcement of corporate policies and procedures, on the other.
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Service Untitled
JUNE 11, 2012
Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry.
Brad Cleveland Blog
JUNE 15, 2012
Social media, mobile apps and other developments are enabling the “greatest consumer movement in history.” Social media, mobile apps and other developments are enabling the “greatest consumer movement in history.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
JUNE 12, 2012
Most companies still haven’t developed a mature enough understanding of CX or mature enough CX practices to keep the discipline alive when today’s hype dies down. But we can still do a number of things to help secure the future for the sake of our customers, our companies, and our careers. Here are three approaches that VoC practitioners in particular need to pursue to make their programs stick.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JUNE 12, 2012
Most companies still haven’t developed a mature enough understanding of CX or mature enough CX practices to keep the discipline alive when today’s hype dies down. But we can still do a number of things to help secure the future for the sake of our customers, our companies, and our careers. Here are three approaches that VoC practitioners in particular need to pursue to make their programs stick.
InMoment XI
JUNE 11, 2012
The first step in developing a marketing strategy is to understand who is buying the product. Pretty fundamental but it’s essential. Today’s posting looks at the age of who exactly is buying our vehicles in the US and Canada. Let me know what you think and have a good week. Chris.
InMoment XI
JUNE 11, 2012
The first step in developing a marketing strategy is to understand who is buying the product. Pretty fundamental but it’s essential. Today’s posting looks at the age of who exactly is buying our vehicles in the US and Canada. Let me know what you think and have a good week.
InMoment XI
JUNE 11, 2012
The first step in developing a marketing strategy is to understand who is buying the product. Pretty fundamental but it’s essential. Today’s posting looks at the age of who exactly is buying our vehicles in the US and Canada. Let me know what you think and have a good week.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Pretium Solutions
JUNE 11, 2012
John Burton, a Director of Product Management on the CRM Team at SAP, posted an article yesterday entitled “ Uh, Oh! Call Center Reps Gone Wild! ” In it, John writes rather colorfully about the apparent lack of balance in many organizations between efforts to create great customer experiences , on the one hand, and enforcement of corporate policies and procedures, on the other.
Brad Cleveland Blog
JUNE 15, 2012
Social media, mobile apps and other developments are enabling the “greatest consumer movement in history.” Social media, mobile apps and other developments are enabling the "greatest consumer movement in history.
Brad Cleveland Blog
JUNE 15, 2012
In this podcast, Brad shares his reasons for believing it’s a new era in customer service. In this podcast, Brad shares his reasons for believing it’s a new era in customer service.
Brad Cleveland Blog
JUNE 15, 2012
In this podcast, Brad shares his reasons for believing it’s a new era in customer service. In this podcast, Brad shares his reasons for believing it's a new era in customer service.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
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