InMoment XI
MAY 17, 2012
After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.
Service Untitled
MAY 14, 2012
A strong business culture that is aligned with superior business goals outperforms their competitors by light years. These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability?
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Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1.
Lithium
MAY 18, 2012
Last week Jake McKee created a new site, 90-9-1.com , to spur debate on the principle of Participation Inequality best described by Jakob Nielsen in his Alertbox newsletter back in 2006. I wrote about this back in 2006 as well, and I don't think I'd change anything I said back then. However, I would add a few things today, particularly in response to McKee's efforts and the responses it has produced so far.
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InMoment XI
MAY 17, 2012
After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1.
Customer Interactions
MAY 14, 2012
'I’m just back from Interactions 2012 in Nashville where over 1,500 NICE customers, and NICE business and technology partners shared information and best practices, and learned about new solutions for their organizations. The transition of the security industry from reactive to predictive was a major theme throughout the security breakout sessions.
InMoment XI
MAY 17, 2012
After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth.
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InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth.
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth.
InMoment XI
MAY 15, 2012
I couldn’t find it at first. I walked around a fair bit of the track but couldn’t locate the spot where the history of Grand Prix racing changed. Walking back to the start / finish line along the back straight I noticed there was a left right chicane that looked vaguely familiar. I continued along. View Article.
InMoment XI
MAY 15, 2012
I couldn’t find it at first. I walked around a fair bit of the track but couldn’t locate the spot where the history of Grand Prix racing changed. Walking back to the start / finish line along the back straight I noticed there was a left right chicane that looked vaguely familiar. I continued along.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
MAY 15, 2012
I couldn’t find it at first. I walked around a fair bit of the track but couldn’t locate the spot where the history of Grand Prix racing changed. Walking back to the start / finish line along the back straight I noticed there was a left right chicane that looked vaguely familiar. I continued along.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to improve call center performance. Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1.
Pretium Solutions
MAY 15, 2012
As customer experience and customer service increasingly become a strategic priority for companies looking to differentiate themselves, call center leaders are under more pressure than ever to ramp up their call center performance. Recap: In Part I of this blog post, I covered the following three areas to focus on in order to advance your call center performance : 1.
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Pretium Solutions
MAY 13, 2012
I know this may sound strange coming from a principal of a company that provides call center training around the globe. However, my colleagues and I truly believe 100% in the following statement: Call center training, by itself, doesn’t work. I have spent more than a few years of my career on both sides of the training playing field, as both a purchaser of training for customer service and leadership development and as a provider of training in those same arenas.
Pretium Solutions
MAY 13, 2012
I know this may sound strange coming from a principal of a company that provides call center training around the globe. However, my colleagues and I truly believe 100% in the following statement: Call center training, by itself, doesn’t work. I have spent more than a few years of my career on both sides of the training playing field, as both a purchaser of training for customer service and leadership development and as a provider of training in those same arenas.
Pretium Solutions
MAY 13, 2012
I know this may sound strange coming from a principal of a company that provides call center training around the globe. However, my colleagues and I truly believe 100% in the following statement: Call center training, by itself, doesn’t work. I have spent more than a few years of my career on both sides of the training playing field, as both a purchaser of training for customer service and leadership development and as a provider of training in those same arenas.
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