InMoment XI
MARCH 15, 2012
We do a lot of work in the customer experience area. In fact, we’re really fortunate because we do more measurement of the automotive customer experience than anybody else in the world which is rather cool. One of the things that we’ve learned over time is that if we ask the customer for their opinion. View Article.
Service Untitled
MARCH 13, 2012
Even nice customers get angry. It can happen to any organization, and figuring out the best ways to respond and satisfy your customers can mean loyalty and continued business. One of the common problems however, is getting a complaint satisfactorily resolved with the least amount of frustration, anger, and time. Traditionally large companies do not pay their first line of customer service representatives high salaries.
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Pretium Solutions
MARCH 13, 2012
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or prospect. Sometimes all it takes to set the stage for a great customer experience is a targeted question or two that uncovers a customer need, or perhaps it’s the manner in which a customer is approached.
Customer Interactions
MARCH 12, 2012
'Just this past week, NICE announced that it had opened nominations for the 2012 PSAPs’ Finest Awards. Sponsored by NICE, the PSAPs'' Finest Awards recognize individuals for their contributions to public safety communications. Nominations are accepted in four PSAP (Public Safety Answering Point) categories: Director, Line Supervisor, Technician, and Telecommunicator of the year.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
MARCH 15, 2012
We do a lot of work in the customer experience area. In fact, we’re really fortunate because we do more measurement of the automotive customer experience than anybody else in the world which is rather cool. One of the things that we’ve learned over time is that if we ask the customer for their opinion.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Pretium Solutions
MARCH 16, 2012
Business is great! Things are running smoothly. Production and service levels are high, expenses are under control, working capital is healthy and cash is flowing. You’re meeting customer expectations , and they love doing business with you. Taking a look back on your successes and challenges to achieving real customer delight and creating a truly customer-centric organization , you realize that it has taken several years to move the right people in place, train them to understand your product
InMoment XI
MARCH 15, 2012
We do a lot of work in the customer experience area. In fact, we’re really fortunate because we do more measurement of the automotive customer experience than anybody else in the world which is rather cool. One of the things that we’ve learned over time is that if we ask the customer for their opinion.
InMoment XI
MARCH 12, 2012
Depending on the year, it seems that some brands tend to allocate more of their marketing efforts toward women, and then the next year, that emphasis is gone and the funds are allocated elsewhere. It seems to ebb and flow depending on the management. We want to look at this in a little more detail. View Article.
InMoment XI
MARCH 12, 2012
Depending on the year, it seems that some brands tend to allocate more of their marketing efforts toward women, and then the next year, that emphasis is gone and the funds are allocated elsewhere. It seems to ebb and flow depending on the management. We want to look at this in a little more detail.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
MARCH 12, 2012
Depending on the year, it seems that some brands tend to allocate more of their marketing efforts toward women, and then the next year, that emphasis is gone and the funds are allocated elsewhere. It seems to ebb and flow depending on the management. We want to look at this in a little more detail.
InMoment XI
MARCH 12, 2012
In my previous post, I provided some of the elements needed to make a solid business case for a formalized Voice of Employee (VOE) program. Now that you’ve got the WHY, let’s move on to the design mechanics you need to ensure your program delivers!
InMoment XI
MARCH 12, 2012
In my previous post, I provided some of the elements needed to make a solid business case for a formalized Voice of Employee (VOE) program. Now that you’ve got the WHY, let’s move on to the design mechanics you need to ensure your program delivers!
InMoment XI
MARCH 12, 2012
In my previous post, I provided some of the elements needed to make a solid business case for a formalized Voice of Employee (VOE) program. Now that you’ve got the WHY, let’s move on to the design mechanics you need to ensure your program delivers!
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Pretium Solutions
MARCH 16, 2012
Business is great! Things are running smoothly. Production and service levels are high, expenses are under control, working capital is healthy and cash is flowing. You’re meeting customer expectations , and they love doing business with you. Taking a look back on your successes and challenges to achieving real customer delight and creating a truly customer-centric organization , you realize that it has taken several years to move the right people in place, train them to understand your product
Pretium Solutions
MARCH 16, 2012
Business is great! Things are running smoothly. Production and service levels are high, expenses are under control, working capital is healthy and cash is flowing. You’re meeting customer expectations , and they love doing business with you. Taking a look back on your successes and challenges to achieving real customer delight and creating a truly customer-centric organization , you realize that it has taken several years to move the right people in place, train them to understand your product
Pretium Solutions
MARCH 13, 2012
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or prospect. Sometimes all it takes to set the stage for a great customer experience is a targeted question or two that uncovers a customer need, or perhaps it’s the manner in which a customer is approached.
Pretium Solutions
MARCH 13, 2012
When it comes to great customer service or sales and the performance of your team, it’s often the little things that can make a big difference in the outcome with a customer or prospect. Sometimes all it takes to set the stage for a great customer experience is a targeted question or two that uncovers a customer need, or perhaps it’s the manner in which a customer is approached.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Brad Cleveland Blog
MARCH 14, 2012
The most significant developments to date have been on the organization’s end.
Pretium Solutions
MARCH 11, 2012
Another season of March Madness is upon us! For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. Games and tournament brackets (and wagers) will be closely monitored. Favorite teams will be cheered on. The road to the Final Four is grueling, and only the teams that have the most grit, determination, planning and talent will make it that far.
Pretium Solutions
MARCH 11, 2012
Another season of March Madness is upon us! For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. Games and tournament brackets (and wagers) will be closely monitored. Favorite teams will be cheered on. The road to the Final Four is grueling, and only the teams that have the most grit, determination, planning and talent will make it that far.
Pretium Solutions
MARCH 11, 2012
Another season of March Madness is upon us! For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. Games and tournament brackets (and wagers) will be closely monitored. Favorite teams will be cheered on. The road to the Final Four is grueling, and only the teams that have the most grit, determination, planning and talent will make it that far.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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