InMoment XI
JANUARY 13, 2012
Well 2011 is behind us. Was it a good year? Was it a bad year? Depends on the brand you represent. Here’s a little different way of looking at the numbers that could affect your strategy for 2012.
Customers Rock!
JANUARY 10, 2012
A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does. However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents. I predict this will be a big focus for social media in 2012.
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Service Untitled
JANUARY 13, 2012
Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. The previous rewards card offered a free drink for every 15 transactions and a discount on filter coffee. Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards.
Pretium Solutions
JANUARY 12, 2012
My youngest son, Jeffrey, was never very good at math. He struggled from the earliest 3 and 4 times tables and could never find his comfort level after that. It wasn’t for lack of trying (well, maybe sometimes it was). He simply was not geared toward numbers. I remember the first few times he tried to reconcile equations – Wow, what an adventure!
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InMoment XI
JANUARY 13, 2012
Well 2011 is behind us. Was it a good year? Was it a bad year? Depends on the brand you represent. Here’s a little different way of looking at the numbers that could affect your strategy for 2012.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Service Untitled
JANUARY 10, 2012
Making a really poor first impression with your customer is almost a guarantee that you can wave goodbye to business in the future, and sadly there are days when the best laid plans of employees and their well rehearsed skills go awry. The question is can a business deal with it so they don’t lose a customer, and how does a business make amends?
Pretium Solutions
JANUARY 10, 2012
Our front-line customer service agents are the heart and soul of our customer service operations. After all, the customer service agents are the ones who actually interact with our customers, day in and day out. Our customer service agents are the ambassadors and stewards of our brand. They are the ones who create that all-important interface with our customers.
InMoment XI
JANUARY 13, 2012
Well 2011 is behind us. Was it a good year? Was it a bad year? Depends on the brand you represent. Here’s a little different way of looking at the numbers that could affect your strategy for 2012.
InMoment XI
JANUARY 9, 2012
The shape of things to come in North American customer experience programs?
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
JANUARY 9, 2012
The shape of things to come in North American customer experience programs?
InMoment XI
JANUARY 9, 2012
The shape of things to come in North American customer experience programs?
Pretium Solutions
JANUARY 12, 2012
My youngest son, Jeffrey, was never very good at math. He struggled from the earliest 3 and 4 times tables and could never find his comfort level after that. It wasn’t for lack of trying (well, maybe sometimes it was). He simply was not geared toward numbers. I remember the first few times he tried to reconcile equations – Wow, what an adventure!
Pretium Solutions
JANUARY 12, 2012
My youngest son, Jeffrey, was never very good at math. He struggled from the earliest 3 and 4 times tables and could never find his comfort level after that. It wasn’t for lack of trying (well, maybe sometimes it was). He simply was not geared toward numbers. I remember the first few times he tried to reconcile equations – Wow, what an adventure!
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Pretium Solutions
JANUARY 10, 2012
Our front-line customer service agents are the heart and soul of our customer service operations. After all, the customer service agents are the ones who actually interact with our customers, day in and day out. Our customer service agents are the ambassadors and stewards of our brand. They are the ones who create that all-important interface with our customers.
Pretium Solutions
JANUARY 10, 2012
Our front-line customer service agents are the heart and soul of our customer service operations. After all, the customer service agents are the ones who actually interact with our customers, day in and day out. Our customer service agents are the ambassadors and stewards of our brand. They are the ones who create that all-important interface with our customers.
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