InMoment XI

DECEMBER 31, 2011

Organizations must learn from their failures in 2011 to grow the business successfully in 2012.

Video 200

Video Automotive 200

Pretium Solutions

JANUARY 1, 2012

Satisfied customers aren’t enough. To drive profitability you must generate customer loyalty and orient your entire organization around that mission. Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric.

Customer Centricity 49

Customer Centricity Handbook Loyalty Policies 49

Service Untitled

JANUARY 5, 2012

Automobile insurance companies are going all out to please their customers. Once upon a time we just called the insurance agent our parents dealt with for twenty years and gave them the information about our car and the amount of liability, collision and uninsured motorist protection we needed and sent in the premium. We didn’t shop around, and who would have thought that an automobile insurance company would actually cater to a customer?

Insurance 47

Insurance Company Customer Service Customer Experience 47

Very Best Service

JANUARY 3, 2012

'Your understanding of the environment where your company offers its business services will be crucial in determining the success of your operation. What are the constraints? Where do the customers come from and what will be their state of mind when they finally reach you? Taking an helicopter view can often be useful to understand these factors and help you define the broad parameters before focusing on the details of your service delivery Pictur e courtesy of Claire Boyles with our thanks - [l

Customer Service 40

Customer Service Customers Company 40

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Customers

InMoment XI

DECEMBER 31, 2011

Organizations must learn from their failures in 2011 to grow the business successfully in 2012

Video 200

Video 200

InMoment XI

DECEMBER 31, 2011

Organizations must learn from their failures in 2011 to grow the business successfully in 2012

200

200

InMoment XI

JANUARY 4, 2012

The age old question is finally answered by looking at the hard data.

Video 200

Video Data Automotive 200

InMoment XI

JANUARY 4, 2012

The age old question is finally answered by looking at the hard data.

Video 200

Video Data 200

InMoment XI

JANUARY 4, 2012

The age old question is finally answered by looking at the hard data.

Data 200

Data 200

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Communication

Pretium Solutions

JANUARY 4, 2012

I recently had to call my Internet provider because my monthly bill had gone up unexpectedly by around 20%. I remember being particularly busy that day with work and other responsibilities, but I figured I had better make time to call them while I was thinking about it or I would forget and find myself paying the higher price because of my own folly.

Customer Service 40

Customer Service Customer Experience Customer Retention Customers 40

Pretium Solutions

JANUARY 4, 2012

I recently had to call my Internet provider because my monthly bill had gone up unexpectedly by around 20%. I remember being particularly busy that day with work and other responsibilities, but I figured I had better make time to call them while I was thinking about it or I would forget and find myself paying the higher price because of my own folly.

Customer Service 40

Customer Service Customer Experience Customer Retention Customers 40

Pretium Solutions

JANUARY 1, 2012

Satisfied customers aren’t enough. To drive profitability you must generate customer loyalty and orient your entire organization around that mission. Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Pretium Solutions

JANUARY 1, 2012

Satisfied customers aren’t enough. To drive profitability you must generate customer loyalty and orient your entire organization around that mission. Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric.

Customer Centricity 40

Customer Centricity Handbook Loyalty Policies 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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