InMoment XI
DECEMBER 8, 2011
In a recent industry presentation, Volkswagen of America’s President and Chief Executive Jonathan Browning said one of the key pillars of his growth strategy will be the improvement of customer satisfaction. Browning is not alone in making such a statement as other executives have established similar goals for their organizations. I find this very interesting.
Service Untitled
DECEMBER 5, 2011
American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal. Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly.
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Pretium Solutions
DECEMBER 7, 2011
Re-Tension : A second phase of tension that a company quickly creates for a customer who has finally decided to eliminate the first phase of tension that builds up slowly in that customer due to the company’s failure to provide good value or customer service. If you didn’t quite follow the definition above, then perhaps the story below will help to explain it.
Very Best Service
DECEMBER 8, 2011
'Is it the end of bread and butter service ? The increasing sophistication of marketing tools and techniques mean that many businesses have upped their game to improve the shopping experience they offer to their customers. These activities can lead to the creation of extra layers of costs and inefficiencies which are not always fully valued by the customers.
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InMoment XI
DECEMBER 8, 2011
In a recent industry presentation, Volkswagen of America’s President and Chief Executive Jonathan Browning said one of the key pillars of his growth strategy will be the improvement of customer satisfaction. Browning is not alone in making such a statement as other executives have established similar goals for their organizations. I find this very interesting.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Pretium Solutions
DECEMBER 7, 2011
Re-Tension : A second phase of tension that a company quickly creates for a customer who has finally decided to eliminate the first phase of tension that builds up slowly in that customer due to the company’s failure to provide good value or customer service. If you didn’t quite follow the definition above, then perhaps the story below will help to explain it.
Customer Interactions
DECEMBER 6, 2011
'In the universe of public safety communications, the stars seem to be aligning for Next Generation 9-1-1 (NG9-1-1). NG9-1-1 standards have taken shape and, by all reports, some emergency communications centers will be ready to receive live Next Gen 9-1-1 calls in the near future. Exactly when the complete transition to NG9-1-1 will take place is not entirely clear, but one thing is certain: when the mass migration does take place it will bring with it a flood of information—text, still im
InMoment XI
DECEMBER 8, 2011
In a recent industry presentation, Volkswagen of America’s President and Chief Executive Jonathan Browning said one of the key pillars of his growth strategy will be the improvement of customer satisfaction. Browning is not alone in making such a statement as other executives have established similar goals for their organizations. I find this very interesting.
Brad Cleveland Blog
DECEMBER 7, 2011
By harnessing what’s learned from interacting with customers, contact centers (call centers) have enormous potential to provide valuable intelligence and support to other parts of the company.
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Pretium Solutions
DECEMBER 7, 2011
Re-Tension : A second phase of tension that a company quickly creates for a customer who has finally decided to eliminate the first phase of tension that builds up slowly in that customer due to the company’s failure to provide good value or customer service. If you didn’t quite follow the definition above, then perhaps the story below will help to explain it.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
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Brad Cleveland Blog
DECEMBER 7, 2011
By harnessing what’s learned from interacting with customers, contact centers (call centers) have enormous potential to provide valuable intelligence and support to other parts of the company.
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